In Home Service Technician (Furniture Repair)

About the Role

RC Willey is looking for a skilled In-Home Service Technician to join our team. In this role, you'll be responsible for repairing and replacing damaged merchandise, including wood, upholstery, leather, appliances, and accessories. You will perform in-home repairs, such as tailoring, steaming, spot cleaning, wood touch-ups, and mattress inspections. You will also handle complex mechanism repairs and administer treatment for stainless steel appliances. Some long-distance travel, including overnight stays, will be required. We're looking for a detail-oriented professional who is dedicated to delivering top-quality service.

Schedule

Tuesday–Saturday, with Sunday and Monday off.

Pay

$50,000.00 – $60,000.00 per year

Location

Reno, NV

Responsibilities

• Replace, fix and repair parts for customers pertaining to damaged merchandise including wood, upholstery, leather, appliances and accessories
• Perform in-home repairs including tailoring, steaming and spot cleaning, wood touch up and mattress inspection
• Replace and repair complex mechanisms for various items
• Administer and treat stainless steel appliances using Pro Shine
• Some long-distance travel required including overnight stays
• All other duties as assigned

Requirements

• Must be at least 21 years old with a valid Nevada driver license and a good driving history
• Must exhibit excellent interpersonal and communication skills in all situations
• Must be able to perform well under stress and have good problem-solving skills
• Must demonstrate effective written and verbal communication skills
• Must be able to listen actively and work well with customers
• Must possess leadership qualities, good organizational skills, and demonstrate dependability
• Must be self-motivated and able to work without supervision
• Prior experience in repair and an aptitude to make merchandise as good as new
• Ability to lift up to 100 lbs., handle and move awkward merchandise as well as work in tight areas
• Must have a good understanding of RC Willey computer systems and basic computer skills

Work Environment

• Ability to lift up to 100 lbs., handle and move awkward merchandise as well as work in tight areas
• Some long-distance travel required including overnight stays

Benefits

• Paid Time Off – Start accruing from day one
• Medical, Dental and Vision Insurance
• 7 Paid Holidays – Plus, we're closed every Sunday
• Generous Employee Discounts on merchandise
• Paid Parental Leave to support your growing family
• Associate Referral Program
• Life Insurance
• 401(k) with Company Match to build your financial future
• Wellness Incentives
• Annual Profit-Sharing Incentive
• Career Growth Opportunities
• Tuition Reimbursement for continued learning
• A Fun and Supportive Work Environment – Be part of a team that values collaboration, recognition, and a great workplace culture
• And more!