In-Home Installation and Health Technician
About the role
As an In-Home Installation and Health Technician, you’ll be responsible for the delivery, installation, integration, and troubleshooting of basic, complex, and advanced consumer electronics products such as home theater, computing, smart home, health technology, and networking. This role also requires technical expertise in health device installation and support, including all appropriate HIPAA and health-related requirements. You’ll find the right solutions for customers’ lifestyles and technology needs based on interactions within the home. This role involves partnership and indirect leadership with other Agents, service partners, retail employees, and supply chain employees.
Responsibilities
- Provide a seamless customer experience by advising and fulfilling lifestyle recommendations regarding products, services, and content.
- Perform a variety of fulfillment duties including delivery, installation, integration, networking, and troubleshooting of consumer electronics devices.
- Maintain phone and in-person contact with customers to reveal diagnostic discoveries and make recommendations.
- Provide support to in-store agents, car electronic installation and repair agents.
- Take the lead on two-person jobs and perform other work alone.
- Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines.
Requirements
- Must be at least 21 years old.
- Current, valid driver’s license with a driving record that meets Best Buy safety standards.
- Ability to acquire and maintain any state or local licensing, as required to perform the job effectively, within 90 days of hire.
- Ability to acquire any health-related certifications (e.g., HIPAA), as required to perform the job effectively, within 90 days of hire.
- Ability to lift up to 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team with or without reasonable accommodation, and between 150-250 pounds as part of a team with support tools such as harnesses or lifts.
- 2 years of consumer electronics delivery, installation, integration, and troubleshooting experience.
- 1 year of customer service experience.
Preferred Qualifications
- 1 year of experience in installation, integration, and troubleshooting of advanced or complex consumer electronics products.
Benefits
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
- Competitive pay.
- Great employee discount.
- Financial savings and retirement resources.
- Support for your physical and mental well-being.
- Different types of leaves of absence (LOA) and potential pay sources based on eligibility, including intermittent or reduced-schedule leave for certain medical or family care leaves.
- Paid time off (vacation or PTO) offered to full-time and part-time employees based on work location, employment status, salary or hourly status, and years of service.
- Various forms of incentive pay for eligible roles to drive performance and offer recognition for achieving financial and strategic results.
For more information about benefits, LOA, and paid time off, refer to the Benefits Guide.
Position Type: Full time