In Clinic Visit Facilitator-Primary Care Clinic

Fairview has an immediate opening for an In-Clinic Visit Facilitator to join our Primary Care team in Edina, MN. This is a 1.0 FTE (80 hours per two-week pay period), benefits-eligible position.

Schedule

• Monday–Thursday: 7:00 AM–6:00 PM
• Friday: 7:00 AM–5:00 PM
• No weekends

Responsibilities

• Prepare patients for appointments by communicating in advance to ensure medical records are collected, received, and available for the visit.
• Assist in the rooming process during in-person visits by collecting and documenting pertinent information, including:
  • Reason for visit
  • Patient-reported medication review
  • Vitals collection using an automated vitals machine
  • Applicable health questionnaires
• Prepare exam rooms and stock supplies.
• Support patient-provider connection during visits, serving as a resource to ensure a positive experience.
• Complete visit wrap-up, including providing the after-visit summary and ensuring patients are aware of follow-up recommendations. Assist with scheduling and coordinating follow-up appointments as needed.
• Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.

Requirements

• 1 year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred Qualifications

• Current student in nursing, medicine, social work, psychology, or pharmacy
• Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program
• Knowledge of medical terminology
• Experience with Epic Health Records
• Telephonic customer service experience
• Previous experience working in a healthcare setting

Benefits

Fairview offers a generous benefits package, including:

• Medical, dental, and vision plans
• Life insurance
• Short-term and long-term disability insurance
• Paid time off (PTO) and Sick and Safe Time
• Tuition reimbursement
• Retirement benefits
• Early access to earned wages

For additional information, visit Fairview Benefits.

Pay

An individual's pay rate within the posted range may be determined by factors such as skills, knowledge, relevant education, experience, and market conditions. The organization prioritizes pay equity and considers internal team equity when making offers. Hiring at the maximum of the range is not typical. If eligible, a sign-on bonus may be offered based on the approved program at the time of the offer.