In Clinic Visit Facilitator-Primary Care Clinic

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Primary Care team in Eagan, MN. This is a 0.8 FTE (64 hours per two weeks pay period) benefits-eligible position.

Schedule

Clinic Hours of Operation are Monday–Thursday: 7:00 AM–6:00 PM and Friday: 7:00 AM–5:00 PM.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received, and available for visit if applicable.
• Assist in the rooming process at the time of the in-person visit by collecting and documenting pertinent information such as the reason for their visit, patient-reported medication review, vitals collection with automated vitals machine, and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Support the patient connection to the provider for the visit and serve as a resource ensuring a positive patient/provider experience.
• Complete visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow-up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicate effectively with patients, providers, and other health professionals, demonstrating comfort in person and with virtual technologies.
• Assist with tasks that support the effectiveness and efficiency of the team, including scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.

Requirements

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets).

Preferred Qualifications

• Current nursing, medical, social work, psychology, or pharmacy student.
• Successful completion of Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
• Medical terminology.
• Epic Health Records experience.
• Telephonic customer experience.
• Previously worked in a healthcare setting.

Benefits

Fairview offers a generous benefit package including but not limited to:

• Medical, dental, and vision plans.
• Life insurance, short-term and long-term disability insurance.
• Paid time off (PTO) and Sick and Safe Time.
• Tuition reimbursement.
• Retirement benefits.
• Early access to earned wages.

For additional information, visit https://www.fairview.org/careers/benefits/noncontract.

Pay

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program approved and in place at the time of offer will be honored.