In Clinic Visit Facilitator-Primary Care Clinic

Fairview Health Services · Bloomington, MN · 1 mo ago

Human ResourcesFull-time

About the role

Fairview has an immediate opening for an In Clinic Visit Facilitator to join the Primary Care team in Bloomington, MN. This is a 1.0 FTE (80 hours per two‑week pay period), benefits‑eligible position.

Responsibilities

Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
Assist in the rooming process at the time of the in‑person visit by collecting and documenting pertinent information such as the reason for their visit, patient‑reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
Prepare exam rooms and stock supplies.
Support the patient connection to the provider for the visit and serve as a resource ensuring a positive patient/provider experience.
Complete visit wrap‑up ensuring the after‑visit summary is provided and patients are aware of recommendations for follow‑up; this may include assisting with scheduling and coordinating follow‑up appointments.
Communicate effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Requirements

Required:

At least 1‑year of customer service experience.
Proficient with technology (computer hardware and programs, smart devices such as phones or tablets).

Preferred:

Current nursing, medical, social work, psychology, or pharmacy student.
Successful completion of NA, EMT, or HUC program.
Experience with medical terminology, Epic Health Records, telephonic customer experience, and prior work in a health‑care setting.

Benefits

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! For additional information, see https://www.fairview.org/careers/benefits/noncontract.

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