In Clinic Visit Facilitator-Primary Care

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Primary Care team in Eagan, MN. This is a 0.8 FTE (64 hours per two-week pay period) benefits-eligible position.

Schedule

• Clinic hours: Monday–Thursday 7:00 AM–6:00 PM, Friday 7:00 AM–5:00 PM

Responsibilities

• Prepare patients for appointments by communicating in advance to ensure medical records are collected and available.
• Assist in the rooming process: collect and document reason for visit, patient-reported medication review, vitals (using automated machine), and applicable health questionnaires.
• Prepare exam rooms and stock supplies.
• Support patient-provider connection during visits to ensure a positive experience.
• Complete visit wrap-up: provide after-visit summary, communicate follow-up recommendations, and assist with scheduling follow-up appointments.
• Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
• Assist with scheduling, coordinating appointments, and other delegated tasks to support team efficiency.

Requirements

• 1 year of customer service experience
• Proficient with technology (computer hardware, software, smart devices such as phones or tablets)

Preferred Qualifications

• Current student in nursing, medicine, social work, psychology, or pharmacy
• Successful completion of Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program
• Knowledge of medical terminology
• Experience with Epic Health Records
• Telephonic customer service experience
• Previous work in a healthcare setting

Benefits

Fairview offers a generous benefits package, including:

• Medical, dental, and vision plans
• Life insurance
• Short-term and long-term disability insurance
• Paid time off (PTO) and Sick and Safe Time
• Tuition reimbursement
• Retirement plans
• Early access to earned wages

For additional information, visit Fairview Benefits.

Pay

An individual’s pay rate within the posted range may be determined by skills, knowledge, relevant education, experience, and market conditions. Our organization prioritizes pay equity and considers internal team equity when making offers. Hiring at the maximum of the range is not typical. If eligible, a sign-on bonus may be offered based on the approved program at the time of hire.