IMS Office Tech -NA

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We have location remote, note about visa transfer (metadata). Job Summary: "Deskside Support and Operations Windows Mac Mobility Print Collaboration. Video and VoiceTelephony. Smart hands for other L2 3 teams Premier Technical Support ..." That's a paragraph. Responsibilities: many bullet-like sentences. We need to extract responsibilities list. The posting repeats responsibilities for each area (Endpoint, Print, Video Conferencing, VoiceTelephony, Smart Hands). We need to combine into a list of duties. Should not duplicate lines? We need to preserve all substantive info but can combine similar statements. However we must not invent or summarize away detail. We can keep each bullet as separate

but avoid duplication. There's a lot of repeated phrasing across sections. Might be okay to keep them as they appear, but we need to avoid duplication? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication, but we should remove duplicated lines. So we need to deduplicate identical sentences. Let's extract unique responsibilities sentences. From the text: - Serve as the escalation point of for the SD to contact for end users providing support for hardware software and services. Note with some exception this is typically after a ticket is created through automation or at the Service Desk through chat or phone contact. - Management of enduser incidentsservice requests via ticket tracking software. - Provide onsite Smart Hands support to execute hardware replacements installations cabling and other infrastructure tasks on behalf of other teams ensuring accurate implementation timely updates and proper documentation throughout project operational and lifecycle activities. - Triage and resolve common endpoint issues escalate complex or unresolved problems to L2L4 support teams and work collaboratively until resolution. - Support lifecycle management activities including device deployment refresh recovery redeployment and disposal. - Coordinate and execute new hire deployments including device setup imaging onboarding and initial training. - Assist with IMACD Install Move Add Change Dispose requests for endpoint devices. - Provide expedited VIP support for executives and critical business functions. - Maintain operational documentation and contribute to knowledge base articles for common endpoint issues and solutions. - Support project and change initiatives by coordinating endpointrelated activities execution validate technical readiness and ensuring smooth transitions for end users Provide end to end user support as the single point of contact delivering onsite assistance when required and owning incidents through resolution with clear communication and cross team coordination. Then for Print similar but with print specifics: "Serve as the escalation point of for the SD to contact for end users providing support for hardware software and services. Note with some exception this is typically after a ticket is created through automation or at the Service Desk through chat or phone contact." (same as above). "Management of enduser incidentsservice requests via ticket tracking software." (same). "Provide onsite Smart Hands support to execute hardware replacements installations cabling and other infrastructure tasks on behalf of other teams ensuring accurate implementation timely updates and proper documentation throughout project operational and lifecycle activities." (same). "Triage and resolve common print issues escalate complex or unresolved problems to L2L4 support teams or leasing providers." (different). "Support lifecycle management activities for print devices including deployment refresh recovery redeployment and disposal." (similar but specific). "Coordinate and execute new printer installations and badge printing setup including new hire support." (different). "Assist with IMACD requests for print devices." (different). "Provide expedited VIP support for executives and critical business functions." (same). "Maintain operational documentation and contribute to knowledge base articles for common print issues." (similar). "Support project and change initiatives by coordinating endpointrelated activities execution validate technical readiness and ensuring smooth transitions for end users Provide end to end user support as the single point of contact delivering onsite assistance when required and owning incidents through resolution with clear communication and cross team coordination." (same). Video Conferencing Digital Signage similar with specifics. VoiceTelephony similar. Smart Hands for other L2 teams e.g. Network Hosting: "Provide onsite Smart Hands support to execute hardware replacements installations cabling and other infrastructure tasks and project on behalf of other teams ensuring accurate implementation timely updates and proper documentation throughout project operational and lifecycle activities." Premier Technical Support section includes many bullet-like responsibilities: "Communicate technical information clearly and concisely to both technical and nontechnical audiences. Strong problemsolving mindset and ability to remain calm under pressure. High level of discretion and professionalism when handling sensitive executive data and interactions. Provide immediate L1L3 technical support to clients with awareness of the impact. Ensuring minimal downtime and optimal performance of all personal computing devices and software applications. Quick escalation to the team that owns the solution and work collaboratively to provide timelines for next steps until resolved. Provide timely updates set expectations and ensure transparency during issue resolution and project execution. Organize and maintain comprehensive documentation of clients IT setups preferences and issue resolution histories to provide personalized and efficient support. Advise clients on technical solutions to meet unique needs as they arise. Stay updated on latest technologies relating to clients needs. Share knowledge with peers and contribute to internal knowledge bases. Anticipate clients needs and proactively manage their technical environments. Inform clients of outages and potential technical impacts. Lead or support lifecycle management activities including device deployment refresh recovery redeployment and disposal. Coordinate and execute new hire deployments including device setup imaging onboarding and initial training. Assist with IMACD Install Move Add Change Dispose requests for endpoint devices. Management of Customer interactions via ticket tracking software. Provide awareness of major issues to leadership. Provide prompt onsite support to walkin users at TechZones. i.e. TechZones are physical location within an office where users can access immediate in person IT support services without prior arrangements." Print section again includes similar bullet list: "Communicate technical information clearly and concisely to both technical and nontechnical audiences. Strong problemsolving mindset and ability to remain calm under pressure. High level of discretion and professionalism when handling sensitive executive data and interactions. Serve as the first point of contact for print device users providing L1 support for hardware consumables and print workflows. Provide immediate L1L2 technical support for hardware consumables and print workflows with awareness of the impact and care. Ensuring minimal downtime and optimal performance of all printing appliances and software." We need to deduplicate. Let's compile a set of unique responsibility statements. I'll list them: 1. Serve as the escalation point for the Service Desk to contact for end users providing support for hardware, software, and services. (Note: typically after a ticket is created through automation or at the Service Desk through chat or phone contact.) 2. Management of end-user incidents/service requests via ticket tracking software. 3. Provide onsite Smart Hands support to execute hardware replacements, installations, cabling, and other infrastructure tasks on behalf of other teams ensuring accurate implementation, timely updates, and proper documentation throughout project, operational, and lifecycle activities. 4. Triage and resolve common endpoint issues; escalate complex or unresolved problems to L2‑L4 support teams and work collaboratively until resolution. 5. Support lifecycle management activities including device deployment, refresh, recovery, redeployment, and disposal. 6. Coordinate and execute new hire deployments including device setup, imaging, onboarding, and initial training. 7. Assist with IMACD (Install, Move, Add, Change, Dispose) requests for endpoint devices. 8. Provide expedited VIP support for executives and critical business functions. 9. Maintain operational documentation and contribute to knowledge base articles for common endpoint issues and solutions. 10. Support project and change initiatives by coordinating endpoint‑related activities, executing, validating technical readiness, and ensuring smooth transitions for end users; provide end‑to‑end user support as the single point of contact delivering onsite assistance when required and owning incidents through resolution with clear communication and cross‑team coordination. 11. Triage and resolve common print issues; escalate complex or unresolved problems to L2‑L4 support teams or leasing providers. 12. Support lifecycle management activities for print devices including deployment, refresh, recovery, redeployment, and disposal. 13. Coordinate and execute new printer installations and badge printing setup including new hire support. 14. Assist with IMACD requests for print devices. 15. Maintain operational documentation and contribute to knowledge base articles for common print issues. 16. Triage and resolve common video/signage issues; escalate complex or unresolved problems to L2‑L4 support teams or vendors. 17. Support lifecycle management activities for video and signage devices including deployment, refresh, recovery, redeployment, and disposal. 18. Coordinate and execute new hire deployments and meeting room setups. 19. Assist with IMACD requests for video and signage devices. 20. Provide expedited VIP support for executives, meetings, and events. 21. Maintain operational documentation and contribute to knowledge base articles for common video/signage issues. 22. Triage and resolve common telephony issues; escalate complex or unresolved problems to L2‑L4 support teams or circuit providers. 23. Support lifecycle management activities for voice devices and circuits including deployment, refresh, recovery, redeployment, and disposal. 24. Coordinate or execute onsite cabling requirements. 25. Coordinate and execute new hire deployments including phone setup and onboarding based on individual Cargill business unit requirements. 26. Assist with IMACD requests for voice devices. 27. Provide expedited VIP support for executives and critical business functions. 28. Maintain operational documentation and contribute to knowledge base articles for common telephony issues. 29. Provide onsite Smart Hands support to execute hardware replacements, installations, cabling, and other infrastructure tasks and project on behalf of other teams ensuring accurate implementation, timely updates, and proper documentation throughout project, operational, and lifecycle activities. (Similar to #3 but maybe duplicate) 30. Communicate technical information clearly and concisely to both technical and non‑technical audiences. 31. Strong problem‑solving mindset and ability to remain calm under pressure. 32. High level of discretion and professionalism when handling sensitive executive data and interactions. 33. Provide immediate L1‑L3 technical support to clients with awareness of the impact. 34. Ensuring minimal downtime and optimal performance of all personal computing devices and software applications. 35. Quick escalation to the team that owns the solution and work collaboratively to provide timelines for next steps until resolved. 36. Provide timely updates, set expectations, and ensure transparency during issue resolution and project execution. 37. Organize and maintain comprehensive documentation of clients’ IT setups, preferences, and issue resolution histories to provide personalized and efficient support. 38. Advise clients on technical solutions to meet unique needs as they arise. 39. Stay updated on latest technologies relating to clients’ needs. 40. Share knowledge with peers and contribute to internal knowledge bases. 41. Anticipate clients’ needs and proactively manage their technical environments. 42. Inform clients of outages and potential technical impacts. 43. Lead or support lifecycle management activities including device deployment, refresh, recovery, redeployment, and disposal. 44. Coordinate and execute new hire deployments including device setup, imaging, onboarding, and initial training. 45. Assist with IMACD Install Move Add Change Dispose requests for endpoint devices. 46. Management of Customer interactions via ticket tracking software. 47. Provide awareness of major issues to leadership. 48. Provide prompt onsite support to walk‑in users at TechZones (physical location within an office where users can access immediate in‑person IT support services without prior arrangements). 49. Serve as the first point of contact for print device users providing L1 support for hardware consumables and print workflows. 50. Provide immediate L1‑L2 technical support for hardware consumables and print workflows with awareness of the impact and care. 51. Ensuring minimal downtime and optimal performance of all printing appliances and software. Now we need to deduplicate: many duplicates like #3 and #29 are same; keep one. #8 and #27 both VIP support; keep one. #9, #15, #21, #28 similar but each about documentation for specific area; they are