Impounds Specialist

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

This position involves

• Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable
• Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
• Complete legally required, state-specific impound packets to secure vehicles from impound yards
• Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment
• Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles
• Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible
• Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly
• When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts
• Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession
• Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees
• Assist other departments with inquires related to the impounds process
• Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA’s
• Ensure all types of impound notices received are properly documented in all systems
• Ensure all impounded accounts are properly routed to collection queues
• Utilize approved databases, tools, and internet searches to confirm vehicle impound status
• Assist impound coordinators with the input and tracking of impound notices

Knowledge, Skills and Abilities (The Good Stuff)

• Clear, concise and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Strong negotiation and conflict management skills
• Research state specific statutes based on impound scenario
• Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with FDCPA requirements
• Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
• Self-motivated with strong decision-making capabilities; ability to be a self-starter
• Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 3+ years of experience in loss mitigation and/or collections; financial services, insurance or claims experience preferred
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Demands

• Must be able to remain in a stationary position at least 75% of the time
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations
• This position could require moving objects up to 20 pounds

So What About the Perks?

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?

• DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there!)!

Job Details

Posted: 06/29/2026
Status: Job Status:
Job Reference #: R15588
Time Type: Full time

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.