Impound & Repossession Coordinator

About the role

The primary objective of this position is to ensure the timely and effective placement of impound repossession assignments by reviewing assignment details to meet State and Federal requirements, serving as a point of contact for vendor relationships (assignment follow‑up, fee authorizations, invoice approvals), reviewing incoming notices, contacting holding facilities for impound details, and referring accounts for appropriate follow‑up. The role also involves timely review of all impound accounts, proper queuing for account or vehicle follow‑up, close collaboration with external repo vendors and internal departments as both service‑provider and service‑recipient, self‑directed work prioritization, seamless navigation of multiple databases, and sound decision‑making within the scope of responsibilities, all in accordance with Westlake policies and procedures and applicable State and Federal regulations.

Responsibilities

• Review impound accounts for pick up / opposition
• Recovery of seized vehicle, following State and Federal Guidelines
• Authorize / track lien opposition for resolution
• Prevent lapses and clear up inconsistencies in agent updates
• Maintain effective communication with repossession agents, collection and other internal departments
• Detailed review of assignment details to ensure State and Federal requirements are met
• Serve as point of contact for vendor relationships, including assignment follow‑up, fee authorizations, and invoice approvals
• Review incoming notices, contact holding facility for impound details, and refer the account for appropriate follow‑up
• Timely review of all impound accounts and proper queuing for account or vehicle follow‑up
• Work closely with external repo vendors and internal departments as both service‑provider and service‑recipient

Requirements

Minimum of a High School diploma or equivalent. Previous work experience in consumer credit or banking, preferably in automotive finance, impounds or repossessions is helpful.

Skills

• Detail‑oriented, ability to prioritize multiple responsibilities
• Effective and professional verbal and written communication skills
• Intermediate PC skills; ability to work with multiple platforms
• Good interpersonal skills and teamwork awareness
• Familiarity with vehicle values, reconditioning cost / benefits, and wholesale remarketing channels desirable
• Ability to understand and interpret state‑specific laws on third‑party liens for storage and repairs
• Licensed Notary preferred
• Experience with Daybreak or other retail consumer servicing systems; web navigation and/or web‑based applications
• Proficiency with Microsoft Word, Excel, and Outlook; 10‑key calculator and QWERTY keyboard skills
• Ability to operate copier, fax, and other general office supplies

Pay

Pay Rate $18.47/hour + potential performance‑based monthly bonus and additional department incentives. The exact starting compensation will be determined at hire based on geographic location, skill set, experience, education, credentials, and licensure; bonus is not guaranteed and subject to change.

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long‑term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program (in a $18.2 Billion Company) plus company matching
• Wellness Programs
• Metro Tap Card and Metro‑link Reimbursement (Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacation Days
• Paid Sick Days
• Paid Holidays
• Gym access (Los Angeles, CA & Dallas, TX offices)
• Rental Car Discounts
• Dell Member Purchase Program
• UKG Wallet