Recovery Operations Admin (Impounds & Repossession)

Los Angeles, CA | In-Person

About the role

The primary objective of this position is to ensure the timely and effective placement of impound repossession assignments. This requires a detailed review of assignment details to ensure all State and Federal requirements are met. The role serves as a point of contact for maintaining vendor relationships, including assignment follow-up, fee authorizations, and invoice approvals. Responsibilities include reviewing incoming notices, contacting holding facilities for impound details, and referring accounts for appropriate follow-up. The position works closely with external repo vendors and internal departments as both a service provider and service recipient. The successful candidate should be self-directed in work prioritization, able to work seamlessly across multiple databases, and demonstrate sound decision-making within the scope of the role’s responsibilities.

Responsibilities

• Review impound accounts for pick-up or opposition.
• Facilitate recovery of seized vehicles following State and Federal guidelines.
• Authorize and track lien opposition for resolution.
• Prevent lapses and resolve inconsistencies in agent updates.
• Maintain effective communication with repossession agents, collections, and other internal departments.

Requirements

• Detail-oriented with the ability to prioritize multiple responsibilities.
• Effective and professional verbal and written communication skills.
• Intermediate PC skills; ability to work with multiple platforms.
• Good interpersonal skills and teamwork awareness.
• Familiarity with vehicle values, reconditioning costs/benefits, and wholesale remarketing channels is desirable.
• Ability to understand and interpret state-specific laws on third-party liens for storage and repairs.
• Minimum of a High School diploma or equivalent.
• Previous work experience in consumer credit or banking, preferably in automotive finance, impounds, or repossessions, is helpful.
• Proficiency with Daybreak or other retail consumer servicing systems, web-based applications, Microsoft Word, Excel, Outlook, and 10-key calculator.
• Licensed Notary preferred.

Pay

$18.47/hour + potential performance-based monthly bonus and additional department incentives. Starting compensation will be determined based on factors such as geographic location, skill set, experience, education, credentials, and licensure. Bonus is not guaranteed and is subject to change.

Benefits

• Medical, Dental, and Vision benefits.
• Life Insurance and Long-term disability plans.
• Flexible Spending Account.
• 401K matching with company contribution.
• Employee Stock Ownership Program in an $18.2 Billion Company, plus company matching.
• Wellness Programs.
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
• Career Path Opportunities.
• Discounts on parks, museums, movie tickets, and attractions.
• Employee Loan Assistance.
• Annual Flu Shot.
• Paid Vacation Days, Sick Days, and Holidays.
• On-site gym (available in Los Angeles, CA & Dallas, TX offices).
• Rental Car Discounts and Dell Member Purchase Program.
• UKG Wallet.