Import Transportation Coordinator (Wed.-Sun., 8:00am-5:00pm)

About the role

Mohawk Global is a 350+ person team dedicated to fulfilling the supply chain needs of our customers with a focus on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are guided by our three core values: to ENRICH purposefully, to CARE personally, and to DELIVER professionally.

Responsibilities

• Serve as the primary operational contact for customers and partners, providing proactive shipment updates and issue resolution.
• Maintain shipment visibility and communicate delays, exceptions, and delivery milestones in a timely manner.
• Identify transportation solutions that balance customer requirements, service expectations, and cost efficiency.
• Support customer satisfaction through responsive service and proactive management of shipment risks.
• Care for international air and ocean import shipments from booking through final delivery.
• Manage shipment documentation, customs clearance coordination, dispatching, and delivery scheduling.
• Maintain accurate shipment records, milestones, and operational data within CargoWise and related systems.
• Ensure compliance with customer SOPs, operational procedures, and service standards while supporting continuous improvement initiatives.
• Investigate and resolve shipment delays, documentation discrepancies, billing issues, and service failures.
• Implement corrective actions to minimize operational disruptions, storage, demurrage, detention, and additional costs.
• Analyze transportation challenges and develop practical solutions to meet customer and operational requirements.
• Escalate high-risk or customer-sensitive situations appropriately while maintaining accountability for resolution.
• Partner with customers, overseas offices, Customs Brokerage, Domestic Operations, carriers, warehouses, and other stakeholders to support shipment execution.
• Communicate operational updates, delivery requirements, and service exceptions clearly and professionally.
• Support cross-functional initiatives that improve service, efficiency, and operational consistency.
• Absorb and assist with onboarding, training, and mentorship of less experienced team members when requested.
• Complete file rating, billing audits, P&L reconciliation, and invoice finalization within established timelines.
• Ensure shipment documentation, billing information, and operational records are accurate and complete.
• Support operational profitability through cost awareness, accurate billing, and reduction of preventable transportation expenses.
• Maintain compliance with company standards, customer requirements, and financial controls.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 2–3 years of experience in international transportation, freight forwarding, logistics, or supply chain operations.
• Experience coordinating international air and/or ocean import shipments.
• Strong customer service, organizational, and communication skills.

Benefits

The salary range for this position is competitive and is based on multiple factors including but not limited to geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

The work schedule for this position is 8:00am-5:00pm EST, Wednesday through Sunday.