Import Specialist - Air

Responsibilities

• Aid in coordinating air import shipments from arrival to delivery.
• Process and review import documentation such as arrival notices, commercial invoices, and shipping documents.
• Enter and maintain accurate shipment data in CargoWise and other systems.
• Track shipment arrivals, customs clearance status, and delivery milestones.
• Communicate with airlines, customs brokers, trucking providers, warehouses, and internal teams.
• Ensure compliance with U.S. import requirements and internal procedures.
• Identify and address documentation issues or clearance delays.
• Support billing accuracy by validating duties, fees, and charges.
• Respond to customer inquiries about shipment status and delivery.
• Maintain accurate and organized shipment records.
• Assist during peak volume periods as needed.

Qualifications

• A high school diploma or GED is required, with an undergraduate degree in logistics, supply chain, business, or a related field preferred.
• Prior experience in logistics, transportation, or related operations is beneficial.
• A basic understanding of air import processes and international shipping is preferred.
• Experience with CargoWise or similar TMS/forwarding tools is helpful, or the ability to quickly learn new systems is necessary.
• Strong organizational and communication skills are essential.
• A strong attention to detail and time-management skills are required.
• Demonstrated discretion and confidentiality in handling sensitive information are important.
• Proficiency with common office technologies, including Windows PCs, Microsoft Office products, and web conferencing tools, is necessary.