Import Parts Counter Specialist

Responsibilities

• Be a team member, offer help to other parts sales team members
• Communicate with customer on parts status
• Communicate with staff and customers in a friendly and professional manner
• Read and understand the parts catalog when looking up parts
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Provides high level service to internal and external customers
• Pulls and fills orders from stock
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Limits out-of-stock parts from outside source and submits an emergency order, if necessary
• Makes sure all internal requests for parts are billed on service repair order
• Receives payment from retail customers or obtains credit authorization
• Sets up orders for daily shipment, delivery, or pick-up

Qualifications

• Have a High School Diploma or equivalent
• Have experience with auto parts sales (Import preferred)
• CDK EXPERIENCE A PLUS
• Are able to work in a fast-paced work environment
• Have strong organizational and time management skills
• Bilingual a plus
• Telephone and computer skills