Import Forwarding Agent

About the role

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo. Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front-line personnel in the various operating divisions and subsidiaries.

Responsibilities

• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer’s needs.
• Ensure all communication with internal and external customers is updated timely
• Perform freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at company locations and customer related distribution centers
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Cook handle oversized and out of gauge shipments.
• Handle Hazmat shipment

Qualifications

• High school diploma/GED.
• Proficient computer skills.
• Strong customer service, organizational, and communication (written/oral) skills.
• Knowledge of freight forwarding or logistics required.
• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Knowledge of banking requirements for international trade.
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.
• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

Preferred Qualifications

• Familiarity with handling hazardous materials.

Pay, Benefits, and Schedule

Pay: $20.22 - $28.32 USD Hourly
Additional Details: Tuesday - Saturday 7:00 AM - 6:00 PM (Onsite)
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.