Air Import/Export Freight Forwarding Agent

Position summary

Key responsibilities and tasks: Imports

• Manage daily contact with customers and suppliers, processing inquiries, follow-up, and settlement.
• Gather shipment details efficiently, including weight, dimensions, origin, destination, and cargo type.
• Provide prompt responses to client requests and maintain regular customer follow-ups.
• Create trust with the customers, business connections, and colleagues and stay informed on competitors and market news.
• Ensure proper preparation and on-time delivery.
• Demonstrate a focus on solutions and attention to detail.
• Track and monitor shipments, providing updates to customers on the status of their shipments
• Check status with airlines GHA
• Arrange payment of ISC
• Cook up with brokers to ensure timely filing of US customs clearance
• Book shipments with truckers and make sure they are picked up in a timely matter to avoid storage cost.
• Complete all costing and rating for billing purposes
• Provide lane rates and spot quotes

Key responsibilities and tasks: Exports

• Cook up and process international air export shipments from booking to delivery.
• Prepare and review shipping documentation (e.g., AWBs, invoices, packing lists, export declarations).
• Arrange cargo pickup, warehouse coordination, and airline bookings.
• Communicate with customers, overseas agents, carriers, and customs brokers.
• Ensure compliance with all applicable export regulations (e.g., TSA, IATA, AES filing).
• Track and monitor shipments, proactively address delays or issues.
• Maintain accurate records and update shipment status in internal systems.
• Aid in negotiating rates with airlines and carriers.
• Provide exceptional customer service and maintain strong client relationships.
• Cook up with internal departments such as sales, customs, and billing.

Qualifications and competencies

• 3+ years freight forwarding experience in import.
• Understanding of International/domestic shipping and transportation
• Knowledge of Dangerous goods regulations.
• Ability to maintain a high level of communication and transparency on customer activities.
• Ability to take team members’ suggestions to improve departmental procedures.
• Growth mindset and strong problem-solving skills.
• Strong customer focus with the ability to effectively communicate with customers and meet their needs.
• Capable of adjusting your communication style to respectfully communicate with different types of personalities – towards customers, business connections, and colleagues.
• Strong understanding of incoterms
• Professionalism when communicating verbally and in writing with customers, colleagues, and vendors alike.

What we offer

• 100% employer paid medical, dental, and vision coverage for employees.
• Robust 401K
• Generous paid time off
• Values-driven, international culture

What we do – Together we create solutions

We are a global provider of all logistics services in modern supply chain management. Founded in 1972 in Denmark, today Blue Water has over 2,700 employees at 80 offices worldwide. Every Blue Water office combines a strong global network with local expertise, and we operate in various dedicated business segments.

Contact person:

Gwen Groesbeck
People & Culture Operations Manager

Location:

Chicago

Application Deadline:

24/07/2026

Position type:

Full-time