Import Export Ops Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, regulatory approvals, and other customary conditions. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. Details of any planned changes would be provided at an appropriate time.

About the role

Established and productive individual contributor who works under moderate supervision. This role supports import and export operations by coordinating customs clearance, managing trade data, resolving shipment and regulatory issues, supporting classification and Country of Origin activities, responding to customs inquiries, and partnering with cross-functional teams to maintain compliant and efficient global supply chain operations in a regulated medical device environment. This is an exciting opportunity to work at the intersection of supply chain operations, regulatory requirements, and global logistics within a leading orthopaedics organization.

Responsibilities

• Support end-to-end import and export activities for regulated products, including day-to-day operational issue resolution.
• Coordinate with Customs Brokers, Freight Forwarders, carriers, suppliers, and internal stakeholders to facilitate compliant and timely customs clearance.
• Review and validate commercial invoices, shipping documents, customs declarations, and supporting documentation for accuracy and compliance.
• Monitor shipment activity, customs entry status, holds, notifications, and compliance alerts triggered by import declarations; proactively resolve clearance issues.
• Manage cross-border pre-filing regulatory requirements and support pre-advice process maintenance, revisions, and toolkit updates.
• Support clearance for transactions under special programs, including Import for Export and other applicable import/export processes.
• Partner with Education Logistics to support exports and reimports for surgeon trainings/trade shows.
• Classify products, components, and materials in accordance with applicable tariff schedules, trade regulations, and internal classification procedures.
• Support Country of Origin determinations, including non-preferential origin analysis and origin documentation requirements.
• Maintain accurate classification records, including HTS, Country of Origin, FDA, and customs reporting attributes, to support audits, customs inquiries, and internal reviews.
• Update global trade database and ERP systems for HTS revisions, Country of Origin changes, and other master data updates across relevant platforms.
• Support Free Trade Agreement administration, including preferential Certificates of Origin, USMCA and other FTA requirements, and related origin certifications.
• Perform post-entry reviews, coordinate with Trade Advisory Service and internal leads, and work with brokers to file Post Summary Corrections when required.
• Support customs inquiries, including CF28, CF29, and CF4647 requests, by gathering information from business units and coordinating timely responses.
• Amend import declarations as applicable by region and support duty recovery, supplemental duty bill reviews, and related customs actions.
• Assess business impacts and support implementation activities due to changes in trade regulations, PGA/OGA requirements, and classification rules.
• Resolve classification, PGA, regulatory, and logistics-related questions or discrepancies in partnership with Supply Chain, Trade Compliance, Regulatory, Quality, Procurement, Customer Service, and Logistics teams.
• Track and report compliance errors, support internal controls and compliance reviews, and maintain risk register inputs, MAP items, and related corrective actions.
• Escalate and document matters requiring risk register or MAP closure, including applicable liquidated damages or other customs-related compliance issues.
• Support TAA certification requirements for government contracts and assist with franchise-level applicability assessments as needed.
• Support new product introductions, site start-ups, acquisitions, business integrations, product transfers, and supply chain changes by executing and approving cross-border strategic data.
• Develop and maintain standard operating procedures, work instructions, training materials, and process documentation.
• Generate operational metrics, compliance reporting, and status updates to support leadership visibility and continuous improvement.
• Respond to internal and external requests related to product classification, trade compliance, customs documentation, and import/export operations.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business, International Trade, or a related field.
• 3–5 years of Import/Export, Customs Compliance, International Logistics, or Trade Operations experience.
• Working knowledge of HTSUS classification and customs documentation requirements.
• Experience working with Customs Brokers, Freight Forwarders, and Transportation Providers.
• Strong analytical, organizational, and problem-solving skills.
• Ability to interpret regulations, guidance documents, and technical product information.
• Ability to collaborate effectively across cross-functional and global teams.
• Strong attention to detail and ability to manage data accurately in a regulated environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Excel.

Qualifications

• Advanced coursework or certification in trade compliance or global logistics (preferred).
• Experience supporting FDA-regulated medical device products (preferred).
• NCBFAA Certified Customs Specialist (CCS) or other customs-related certifications (preferred).
• Familiarity with ERP or trade compliance systems used in supply chain environments (preferred).
• Continuous improvement or process documentation experience (preferred).
• English proficiency required; additional languages are a plus.
• Limited travel may be required (up to ~10%).

Pay

The anticipated base pay range for this position is $79,000.00 - $127,650.00.

Benefits

• Eligibility to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Eligibility to participate in the Company’s long-term incentive program.
• Vacation – 120 hours per calendar year.
• Sick time – 40 hours per calendar year (48 hours for Colorado residents, 56 hours for Washington residents).
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal, and Family Time – up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
• Caregiver Leave – 80 hours in a 52-week rolling period.
• 10 days Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time-Off – 80 hours per calendar year.