Import Billing Analyst

About the role

Expeditors is a global supply chain management company with 15,000 trained professionals across 250+ locations worldwide. As a Fortune 500 company with globally unified systems, we focus on professionalism, leadership, and a friendly environment that fosters an innovative, customer service-based approach to logistics.

Scope of Position: Ensure timely and accurate invoicing of all import (air and ocean) shipments, while providing exceptional customer service within the Import Accounting Department.

Responsibilities

Customer Service

• Achieve 100% customer satisfaction, 100% of the time
• Respond to phone messages within 2 hours and e-mails by end of the day
• Maintain good oral and written communication
• Exercise strong attention to detail
• Escalate to supervisor and/or manager when needed
• Communicate any delay to the customer immediately
• Learn to anticipate customer needs — become more proactive vs reactive
• Ensure all customers' standard operating procedures are followed and updated in the Customer SOP

Operations Support

• Invoice all Import accounts within assigned KPIs per their tariff or spot quotes
• Monitor clients' credit limits to ensure approvals are received prior to billing or delivering shipments
• Post all settlements with overseas offices
• Manage free domicile billings
• Ensure rate schedules are updated with assigned charges that should be billed on each invoice
• Manage payables of service providers to ensure all additional accessorial charges are billed timely
• Understand department process flow, constantly looking for areas of improved efficiency
• Batch invoices to send out to customers daily

Self-Development

• Meet company standards of 52 hours of training per year per employee

Culture & Policies

• Maintain a neat, clean, organized, and professional work area — both at your desk and in your department as a whole
• Exemplify Expeditors Culture every day
• Follow company policies and procedures without exception
• Arrive to work on time every day

Qualifications

• Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results
• Proactive with strong organizational skills
• Strong attention to detail
• Good computer skills (Excel, Word)
• Fluent in English

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program