Inside Sales Representative - EST

About the Role

The Specialty Inside Sales Representative is responsible for engaging health care professionals (HCPs) in telephone conversations and live interactions to promote assigned client product(s), maximize the product(s)’ selling potential, and meet program and client objectives. This role achieves goals by developing and maintaining relationships with HCPs and educating them about product features, benefits, safety profile, and approved indications to ensure appropriate patient use.

Responsibilities

• Manage daily sales call activity according to defined expectations to influence customers and increase product sales.
• Promote client’s product(s) via outbound telephone calls, engaging assigned HCP targets in in-depth discussions to attain individual, territory, and company goals for sales, market share, etc.
• Profile and manage a targeted list of HCPs and provide value-added benefits to grow product volume.
• Create and implement business plans to achieve territory and business sales goals.
• Maintain call productivity and metrics required by the program.
• Effectively and persuasively communicate with customers using selling, listening, and negotiation skills, proper terminology, and approved messaging, while utilizing approved promotional aids.
• Maintain thorough knowledge of client product(s) and program.
• Verify and complete required data entry of call activity in Veeva.
• Listen and respond appropriately to customer needs and questions.
• Communicate with the Sales Manager, team members, and Amplity Project Manager on project progress as required.
• Create and maintain a positive impression with the client and client’s customers.
• Prepare reports for management as needed.
• Fully comply with all laws, regulations, and Amplity Policies, Code of Conduct, privacy and data guidelines, and relevant state and federal laws.
• Participate in teleconferences and live (when required) national, regional, and district meetings and training sessions, and represent the client at national and/or local conventions when applicable.
• Travel to work-related meetings and functions (including overnight and/or weekend).
• Other projects as assigned by the manager.

Requirements

• Bachelor’s degree required.
• 2-5 years of experience in inside and/or field pharmaceutical or device sales.
• Valid driver's license and clean driving record.

Skills

• Excellent verbal, written, and interpersonal communication skills.
• Clear, articulate, and grammatically sound speech with a professional phone manner.
• Strong focus on providing customers with superior support and service.
• Ability to learn, understand, and communicate complex information over the telephone.
• Strong rapport-building and active listening skills.
• Excellent selling, closing, persuasion, and presentation skills.
• High levels of initiative, effort, and commitment to successfully complete projects and assignments.
• Ability to comprehend and communicate complex technical/medical terminology and maintain required technical expertise, including competitive product knowledge.
• Self-motivated and disciplined.
• Good organizational and planning skills, with strong attention to detail and accuracy.
• Ability to work independently and as a team member.
• Flexibility and ability to handle multiple tasks simultaneously.
• Ability to deal with people at all levels inside and outside of the company.
• Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook.
• Ability to successfully complete client training and meet training expectations.

Key Performance Competencies

• Interpersonal Savvy
• Customer Focus
• Business Acumen
• Driving for Results
• Decision Quality
• Dealing with Ambiguity
• Planning
• Motivating Others

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether known in the 80s as Physician Detailing Inc. or in the 00s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial, and communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do.

Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp of product lifecycles, marketing hurdles, operational nuances, and the complex needs of providers and patients, we help our clients launch products and operate smoothly with precision—across all business shapes, sizes, and specialties. We are on a mission to improve patient outcomes through executional excellence—enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence, and we do it quicker, better, and nicer than anyone else.