Implementations Technician - Portland, OR
Cook Solutions Group · Portland, OR · 1 mo ago
On-siteInformation Technology$22–$26/hrFull-time
Responsibilities
- Install, configure, and set up surveillance equipment, including cameras, servers, video recorders, network devices, and other related hardware and software.
- Monitor Project Management Board/Ticketing System for assigned tasks.
- Respond immediately to support requests and/or escalate when appropriate.
- Remotely support CSG & VAR technicians relating to CSG technologies.
- Answer phones and provide world-class customer service.
- Troubleshoot issues with minimal assistance and escalate when required.
- Perform daily manual tasks as assigned.
- Operate within RemoteView, Cook Command Center, and other CSG remote support software to perform assigned tasks.
- Maintain accurate and up-to-date records of system configurations, installation details and other project documentation.
- Maintains control and follows safeguards with all company or customer owned property or information to which employee has been entrusted.
- Supports and teaches less experienced employees and trainees on company procedures, systems, and techniques.
- Ensures all work is performed to company quality standards and practices.
- Perform other duties as assigned.
Qualifications
- Experience with advanced video surveillance technologies, including cloud-based solutions and AI-powered security systems.
- Background in networking, system administration, or IT support.
- A high school diploma or equivalent required.
- A degree or certification in Information Technology, Electronics, or related field is preferred, or 2+ years of hands-on experience with surveillance systems, including CCTV, IP cameras, DVRs, NVRs, and access control systems.
Benefits
- Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life.
- Cook Solutions Group (CSG) pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents.
- Both plans have reasonable deductible levels and co-pay amounts;
- A 401(k)-retirement match;
- Paid Time Off (PTO);
- 8 paid holidays per year;
- 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program;
- Techician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
Pay
$22.00 - $26.00 per hour DOE
Schedule
On-Site - Monday - Friday; 9am - 6pm or 8am - 5pm