Implementations Manager

About the role

As an Implementation Manager, you will work cross-functionally with Prime’s Data Center Operations, Solutions Engineering and Sales teams, and the Customer’s operation teams to coordinate installation of equipment and infrastructure within a data center environment for customer use. Your primary responsibility is project management of client installations in a data center environment. This typically includes the installation of IT equipment racks, electrical distribution, aisle containment systems, and data cable infrastructure.

Responsibilities

• Implementing customer-specified equipment and material to support their data center deployment plans.
• Review and validate customer provided design and scope of work (SOW) documents for completeness.
• Create and distribute Request for Proposal (RFP) for SOW, manage and evaluate responses, make recommendation on preferred contractor.
• Manage contract approvals with customer, Prime accounting team, and contractor accounting team.
• Manage the customer installations at all facilities to be completed on or before deadlines.
• Work with contractors and suppliers to obtain the best quality execution and the best pricing.
• Qualify vendors and implement the company's procurement procedures including tendering projects, using RFPs, purchase orders, and cost tracking templates.
• Hold contractors and suppliers to set delivery dates.
• Identify and rectify any steps in the process that are delaying installations.
• Attend weekly meetings with all site installation managers as assigned.
• Work closely with the Sales Engineers and Sales to ensure understand order requirements. Support the various departments in Prime with material sourcing, pricing, and technical specifications.
• Assist the Solutions Engineers in ensuring the Sales Orders/SOW’s accurately reflect the client fit out requirements.
• Work closely with Facility Engineering, Solutions Engineering, Sales, Construction, Operations Procurement, Provisioning and Finance.
• Manage, direct, and coordinate the activities of internal or contracted personnel or third parties who are providing services or performing on-site installations. Provide implementation updates.
• Keep clients and internal Prime stakeholders informed of the installation progress.
• Update project tracking log regularly as required.
• Attend conference calls and meetings with clients as required.
• Project cost reporting.
• Keep accurate records for all expenditures (PO/contract with vendors).
• Document actual installation costs vs budget for each completed installation.

Qualifications

• Strong project management skills, ideally a PMP or similar certification.
• 3-5 years of experience in the data center industry in design, construction and/or fit out.
• Intermediate level knowledge of rack, cage, electrical distribution, and data cable infrastructure.
• Intermediate level knowledge in reading/interpreting construction plans, one-line drawings, and construction specifications.
• Advanced level proficiency in the use of MS Productivity tools, including Teams, Word, Access, Excel, Visio & Project.
• Strong written and verbal customer service skills.
• Ability to track costs for all projects, using purchase orders and other tracking methods.
• Demonstrate ability to work effectively in a fast-paced, mission-critical facilities environment.

Benefits

• Competitive salary range of $135-150k along with an annual performance bonus and an additional capital project bonus program.
• 401k up to a 4% employer match that is fully vested upon enrollment.
• 100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability.
• Paid Time Off + Sick time.