Implementations Manager

About the role

The role involves owning new customer implementations end to end, from kickoff to go-live. It includes setting up clear numeric vs. customer responsibilities, managing expectations, conducting in-person kickoffs and trainings, and ensuring the customer is genuinely closing in Numeric.

Responsibilities

• Own a portfolio of implementations end to end: kickoff through go-live
• Create week-by-week milestone plans
• Do the technical work with AI leverage: configure close checklists, reconciliations, flux, and reporting; debug ERP integrations; build AI-assisted configuration
• Make customers AI-native from day one: train accounting teams on the product and running an AI-first close
• Build depth in one product surface area and fluency in both
• Hold "done" to outcomes and hand off cleanly: clear blockers with Engineering and Product, deliver adopted, documented accounts to Customer Success
• Codify what great looks like, kickoff decks, phased templates, agents that automate the repetitive 80%, mentor Implementations Associates as the team grows, and scope and deliver paid AI implementation services engagements

Requirements

• Accounting Foundation: 5+ years of accounting experience, ideally in the shape of an accounting manager or technical accounting manager who has owned a monthly close. CPA is a strong plus.
• Project Leadership: You've led complex, multi-stakeholder projects to done — ideally software implementations or systems migrations — and you keep momentum without waiting to be pushed.
• ERP & Systems Depth: Strong understanding of ERPs (especially NetSuite), integrations, and how financial data moves between systems.
• Communication & Problem-Solving: You give customers confident, opinionated guidance on how they should close, and you handle pushback with evidence rather than deference.
• AI Fluency & Bias for Action: You automate what others grind through. You use AI tools in your own delivery work and design implementations that assume customers will too.

Qualifications

• Prior implementation, solutions consulting, or professional services experience at a B2B SaaS company
• Experience with multi-entity and/or multi-currency accounting
• Exposure to audit processes and internal control frameworks
• Experience scoping or delivering paid services engagements

Skills

• Strong communication and problem-solving skills
• Experience with multi-entity and/or multi-currency accounting
• Exposure to audit processes and internal control frameworks
• Experience scoping or delivering paid services engagements

Benefits

Not specified

Pay

$145K - $170K

Schedule

In person in San Francisco or New York (in office by default but with flexibility to manage your schedule as you see fit)