Implementations Coordinator

About the role

We're looking for a proactive, detail-oriented Implementations Coordinator to support the successful onboarding and long-term satisfaction of our domestic and international clients. You'll be the face of our client relationships managing communications, ensuring quality implementations, and supporting end users through training, documentation, and issue resolution.

Responsibilities

• Lead new client implementations - Coordinate and support new client launches across the Vantage Learning suite.
• Manage client relationships - Serve as the single point of contact for assigned accounts. Provide regular updates, manage day-to-day communications, and build trust and rapport.
• Generate internal and client reports - Prepare and distribute weekly, monthly, and annual updates for both internal teams and clients, per contractual obligations or special requests.
• Support QA and product documentation - Conduct quality assurance testing on new features and enhancements. Prepare training materials, user guides, tutorials, and other documentation.
• Deliver product demonstrations and training - Host training sessions, prepare demo materials, and help users navigate the system effectively.
• Troubleshoot and track issues - Assist clients with technical issues, document bugs, and manage them in our internal tracking system.
• Collaborate across departments - Work with internal teams including product, development, and accounting to coordinate invoicing, communicate product updates, and share client feedback.
• Document processes and best practices - Maintain internal wikis and guides to ensure consistent practices across the department.

Qualifications

• Bachelor's degree or equivalent work experience required
• Resourcefulness to manage multiple client projects simultaneously in a fast-paced environment
• Distinguished written and verbal communication skills
• Admirable attention to detail and commitment to quality
• Aptitude for Microsoft Word, Excel, PowerPoint, and Project
• Vigorous research, troubleshooting, and analytical skills
• Self-starter with a customer-first mindset

It would be great if you also have experience with SaaS or web-based platforms, prior experience in client support, training, or implementations, coziness with cross-functional collaboration, and familiarity with documentation tools or QA systems.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Life Insurance
• Short-Term and Long-Term Disability
• Legal and ID Theft Protection
• Pet Insurance
• Accident Insurance
• Critical Illness Insurance
• Tuition Reimbursement and paid training