Implementation Coordinator

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve.

About the role

This role supports the implementation team by coordinating client onboarding activities, maintaining project documentation, conducting quality reviews, and assisting with testing and post-launch monitoring. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities while collaborating across teams in a fast-paced remote environment.

Responsibilities

• Responsible for initial client setup for handoff to project managers
• Manage and update team tracking documents
• Q/A member mailings, benefit documents and critical file loads
• Coordinate ongoing review/updates of team SOP and job aides
• Support implementation team with critical meeting notes
• Assist in review of benefit testing outputs and post go-live claims monitoring
• Serve in a limited client facing capacity, as required
• Collaborate cross functionally to support general implementation needs, as required

Requirements

• High school diploma or the equivalent; Associates or Bachelors degree preferred
• Excellent communication, writing, and organizational skills
• Ability to work independently with minimal supervision, stay productive in a remote environment
• Self-motivated and detail-oriented problem solver
• Ability to handle multiple competing priorities in a dynamic environment and collaborate in a team
• Have a designated workspace (an office, spare bedroom, etc) that is visibly secure from others during work hours (closed door) and is protected from noise that could disrupt conversations
• Have the following internet connectivity: DSL, cable modem or fiber with a wired connection to device (wi-fi not allowed). Internet speed of one gigabyte (940bps) is required

Location

Hybrid (3 days per week in our NYC, Denver or Charlotte offices)

Pay

• New York, NY Salary Range: $77,200 USD - $96,500 USD
• Denver, CO Salary Range: $70,800 USD - $88,500 USD
• Charlotte, NC Salary Range: $64,400 USD - $80,500 USD