Implementation Coordinator

About the role

Hybrid 2-3x weekly in Atlanta, GA. Our client seeks an Implementation Coordinator to support the rollout of a Sales and Catering platform across hotels. The coordinator will manage hotel-level implementation tasks, track milestones, coordinate among vendors and internal teams, validate participation and billing readiness, and ensure training completion. The role will serve as a single point of contact for implementation progress and status, facilitate consultation calls to align configurations with property needs, and support early adopter efforts ahead of mandated timelines. Due to client requirements, applicants must be willing and able to work on a W2 basis.

Responsibilities

• Serve as the primary contact for hotel properties during Sales and Catering platform implementation.
• Coordinate data gathering, mapping, and workbook accuracy with support teams and follow up on discrepancies.
• Track hotel-level milestones and timelines, manage implementation gates, and escalate delays.
• Verify completion of required training and e-learning prior to advancing phases.
• Communicate escalations and issues to leadership and coordinate with vendor technical resources.
• Maintain regional status updates with commercial leads and report on deployment progress.
• Validate participation agreements and property-level billing arrangements.
• Facilitate consultation calls to confirm platform configurations meet hotel needs.
• Support early adopter initiatives in defined periods to drive on-time activations.

Experience Requirements

• Three or more years of experience in the travel or hospitality industry.
• Experience working in or with hotel sales teams.
• Understanding of hotel operations and the impact of new systems.
• Experience with PMS or hotel technology implementations.
• Delphi platform experience preferred; Salesforce familiarity valued.
• Strong communication, relationship-building, and stakeholder management abilities.
• Presentation, data analysis, and project management skills.
• Self-awareness, emotional intelligence, and the ability to influence and motivate to meet deadlines.

Education Requirements

A university degree is preferred.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401k with company matching
• Life insurance

Pay

Rate: $35.00 to $45.00/hr (W2)

Schedule

Hybrid 2-3x weekly in Atlanta, GA