Implementation Coordinator

About the role

Curve Dental is looking for a skilled and driven Implementation Coordinator to join our team. Curve provides dental practices with award-winning software and high-level customer support, enabling dentists to manage their full business—including patient scheduling, billing, imaging, and record keeping. As the primary project manager and point of contact for new users adopting our Curve Hero Dental Practice Management Software, you will act as the liaison between the client and our internal teams (data services, training, and support). You will drive client engagements according to agreed-upon scope, time, and budget while ensuring the highest degree of customer satisfaction. This role involves managing multiple concurrent projects and collaborating with internal and external resources from initiation to completion.

Responsibilities

• Develop a thorough understanding of client business requirements and plan implementation projects with these needs in mind.
• Set and manage client expectations, clearly communicating the Hero Implementation Project Plan, key deliverables, timelines, and client roles and responsibilities.
• Manage, track, and communicate the progress of several concurrent client implementation projects.
• Coordinate client training, data conversion, and general setup requirements.
• Communicate client needs and expectations between internal teams.
• Ensure timely resolution of discrepancies and implementation project roadblocks.
• Acquire signoff of key deliverables from clients, such as Preliminary and Final Data Review Forms.
• Meet company standards for quantity and quality of work, performing tasks in compliance with all company policies and procedures.
• Adhere to company policies, procedures, and directives regarding workplace behavior.

Qualifications

• High school diploma or equivalent.
• Proven experience in project/implementation management, specifically leading change related to enterprise software solutions.
• Understanding of common industry-standard business practices related to the dental or medical professions.
• Experience with software in a SaaS environment is an asset.
• Experience with JIRA, NetSuite, Windows (XP or higher), and Mac OS (10.4 or higher) is an asset.
• Excellent verbal and written communication skills, particularly in phone and email correspondence.
• Basic knowledge of computer hardware, database structure, and network troubleshooting.

Preferred Experience

• Strong working knowledge of Windows (7 or higher) and Mac OS (10.4 or higher).
• Working knowledge of internet technologies and usage.
• Basic knowledge of computer hardware, database structure, and network troubleshooting.