Implementation Systems Administrator

Responsibilities

• Participate in project kickoff discussions, contributing to expectations, risks, and technical approach
• Execute assigned project work in alignment with approved Statements of Work (SOWs), ensuring delivery within scope, timeline, and budget
• Deliver hands-on technical implementations across client environments, including infrastructure upgrades, migrations, and system deployments
• Provide post go-live support for project cutovers to ensure stability and optimal client experience
• Track project issues and contribute to post-project debriefs, including lessons learned and process improvement recommendations
• Draft and send client-facing project status updates
• Communicate effectively with clients and internal teams regarding project progress, upcoming changes, outages, and impacts
• Collaborate with third parties, including co-managed environments and vendors, to complete project tasks
• Maintain thorough and accurate documentation of all project activities, tools, and client environments
• Enter daily time tracking, documentation, and expenses within required systems (e.g., ConnectWise)
• Identify and raise risks, blockers, and dependencies impacting project delivery
• Contribute to team discussions and problem-solving in weekly meetings

Requirements

• 3-5 years of experience in a similar level role within a project or support divisions
• Strong diverse reactive IT support experience is required
• Experience and ability to independently complete the following project types:
• Email Migrations (Various Platforms to M365)
• Server Builds and Migrations (File Server, Domain Controller, Application Servers)
• Network Upgrades and Cross Platform Migrations
• Hypervisor Replacements and Migrations (VMware, Hyper-V)
• Workstation Lifecycle Replacement Initiatives
• Office Moves and net new office build-outs
• Security Stack Deployments (e.g. MDR, SIEM)
• Application Deployments (CRM, ERP, etc.)
• Exceptional Documentation and Communication Skills
• Ability to efficiently handle multiple tasks and collaborate effectively within a fast-paced, client-oriented team
• Self-motivated with the capability to work independently with minimal supervision
• Highly organized with a keen attention to detail
• A current and valid US driver's license
• Any Degree in relevant technology field is considered a plus
• Certifications such as the following are considered a plus:
• MCSA
• VCP
• CCNA
• Solution-based certifications (E.g. MDM)

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Paid Holidays
• PTO
• 401K
• Bonuses

Charles IT Commitment to Inclusion

• Charles IT is committed to creating an inclusive environment for all employees.
• We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category.
• We welcome and encourage diverse perspectives.