Implementation Manager

About the role

Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We provide a platform that powers the North American fleet management service industry and are looking to continue our growth. Fleetio is a modern fleet operations platform used by thousands of organizations worldwide to manage vehicles, equipment, and drivers. Auto Integrate, acquired by Fleetio in 2025, is a leading global maintenance authorization network that supports fleets that outsource their service, maintenance, and repair needs. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader. We’re hiring an Implementation Manager to own Auto Integrate customer implementations end-to-end; from kickoff through configuration, testing, launch, and transition into steady-state support. This is a hands-on, delivery-focused role that blends structured project management with technical implementation. You’ll own and execute a high-volume portfolio of implementations, including configuration, setup, testing, troubleshooting, and launch. You’ll also help build the implementation function itself, bringing structure, documentation, and repeatable processes to an area that is highly reactive today. You’re a pragmatic operator who enjoys getting complex implementations across the finish line. You’re comfortable running structured projects, but you also enjoy rolling up your sleeves to configure systems, troubleshoot issues, validate workflows, and work directly with customers. You build trust with customers by being organized, responsive, and transparent. Internally, you communicate crisply, escalate risks early, and drive alignment across teams when ownership or priorities are unclear. You’re also comfortable building structure where little exists today. Lead defining processes, creating documentation, and establishing a more