Implementation Support Specialist

This role operates within a Brazilian travel-tech company focused on the distribution of tourism products, travel e-commerce, partner support, and technology-enabled booking operations. The Implementation Support Specialist ensures service resolution through a structured, implementation-focused, and support-specialized approach.

About the role

The Implementation Support Specialist maintains clear separation between confirmed facts, pending dependencies, and exceptions while executing support tasks. All actions must leave a visible trail of source, owner, status, and next steps within the context of Brazilian travel-tech operations.

Responsibilities

• Review and resolve implementation support issues, ensuring traceability of decisions, owners, and status updates.
• Document official role documentation with status tracking for all implementation support activities.
• Maintain case management with deadline tracking, ensuring unresolved items have clear ownership.
• Reconcile documentation with reporting to surface repeated errors before they cause downstream rework.
• Coordinate quality control and workflow management to ensure service resolution remains usable under operational demands.

Qualifications

• Confident use of Just Travel Oficial Workflow Context and Customer Service processes.
• Strong data accuracy skills, ensuring evidence and deadlines are tracked without loss.
• Ability to document process compliance and escalate issues with clear reasoning.
• Judgment in follow-up actions, especially when support depends on external confirmations rather than assumptions.
• Ensure role-specific handoffs include current status tracking and follow-up signals; incomplete work remains open until resolved.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.