Implementation Specialist (US Vehicles)

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re dedicated to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

About The Team And Role

We are seeking an Implementation Specialist that will guide strategic and enterprise merchants through the process of connecting their business to eBay, primarily by way of eBay’s direct user interface and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success. This role collaborates primarily with the Business Development Team, Vehicle Sales team, internal partners, & regional business unit teams. In this role, you will report to the Manager of Implementation, who reports into the broader Connectivity Strategy & Operations organization.

What You Will Accomplish

• Onboard and configure vehicle dealership accounts, setting up data feeds, listing templates, stores, and promotions for inventory directed to the eBay Motors Platform.
• Guide enterprise and strategic merchants in setting up eBay accounts using third-party software, the eBay interface, and tools for successful listing creation and order retrieval.
• Troubleshoot and resolve merchant and partner issues for vehicles dealers and Core / Live eBay merchants.
• Partner with internal teams at eBay and external partners in order to successfully onboard vehicle dealers and Core / Live sellers to eBay.
• Collaborate with merchants on Marketplace standards, ensuring sellers have the foundation to thrive.
• Smoothly transition merchants from Onboarding to post-live teams, such as Scaling and Account Management.
• Identify and implement process optimizations in coordination with peers and partners.
• Collect merchant feedback and advocate on their behalf internally.
• Document projects and interactions in Salesforce, tracking performance data.
• Report weekly on KPIs & benchmarks.

What You Will Bring

• 2+ years in onboarding, sales operations, or technical support, preferably in automotive or e-commerce.
• An understanding of implementing a business into eBay, using eBay’s user interface or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory.
• Understanding of eBay Motors and marketplace functions, including inventory control, eCommerce marketing, and customer service, with a willingness to learn merchant best practices.
• Ability to learn and speak to eBay’s API, feeds, and other pathways for onboarding.
• Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change.
• An analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop.
• A passion for the eBay marketplace and seller community.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.