Implementation Specialist

About the role

We're looking for Implementation Specialists to join our Business Operations team. You'll be the primary point of contact for customers as they adopt Moab — teaching them how the platform works, helping them map their existing workflows onto our system, and guiding them through a structured onboarding process from kickoff to go-live. You'll work across both mid-market and enterprise customers: leading mid-market implementations end-to-end, and embedding with enterprise “strike teams” to map workflows and train users on the ground.

What you do

• Teach customers how Moab works. Run training sessions, answer questions in real time, revisit workflows after new features ship.
• Help customers map their current workflows onto Moab. Sit with enterprise strike teams department by department, understand how they operate today, and document how they’ll operate in the new system.
• Lead mid-market implementations end-to-end, from kickoff to go-live, following a structured playbook.
• You may be running several of these at once.
• You’ll also:
• Surface gaps and blockers to product and engineering — you’re the eyes and ears on the ground, and the team depends on your judgment about what’s a real issue vs. a training issue.
• Help define and improve the implementation process — templates, training materials, milestone structures.

What you need

• Experience: 2–4 years in SaaS implementation, customer success, customer onboarding, or a similar customer-facing role. We’re also very open to non-traditional backgrounds — former equipment rental operators, teachers, trainers, or anyone who has demonstrated they can guide people through complex processes with patience and clarity.

Who you are

• You’re a natural teacher. You can explain something complex in simple terms, read a room to know when someone’s lost, and adjust on the fly.
• You don’t get frustrated when you have to explain the same thing twice. You’re patient and empathetic as a default, not as an effort.
• You understand that for many of our customers, switching systems is one of the most disruptive things happening in their business, and you take that seriously.
• You’re organized and reliable. You can manage multiple customers at different stages without letting things slip. When you say you’ll follow up, you follow up. You’re process-minded but not rigid. You’re comfortable following a playbook and observant enough to notice when it needs to change.
• You’re high-ownership and low-ego. You’ll do whatever it takes to get a customer live, even if that means running your tenth training session of the week.

Nice to haves

• Experience in equipment rental, construction, agriculture, or logistics. If you’ve lived the workflows our customers run, that’s a huge advantage.
• Familiarity with ERP or dealer management systems (even legacy ones). Understanding why these systems are painful gives you instant credibility.
• Experience at a high-growth startup where processes were being defined alongside delivery.
• Comfort with data concepts — you don’t need to write SQL, but understanding how data moves between systems is a plus.

Compensation Range

$90K - $140K