Implementation Specialist (On-Site in Amarillo, TX Preferred)

OccuNet is an innovative company striving to reduce the cost of healthcare. We are a passionate group of people that care about affordable access to healthcare without sacrificing experience. We strive to make healthcare more intelligent, streamlined, and cost-effective, offering industry-leading capabilities on negotiations-driven levers to contain rising healthcare costs while taking an experience-centric approach to improve the health and well-being of those we serve. Our tight-knit culture is based on the "outward mindset" philosophy, emphasizing empathy, mutual respect, and seeing each other as "whole people."

About the role

As the Implementation Specialist, you will direct and coordinate client implementation for new and existing customers, providing focused service from pre-sale consultation through initial post-sale client administration. You will foster strong, long-term partnerships with customers and the consulting community.

At OccuNet, you matter like we matter! Our team members share a positive attitude, an outward mindset, problem-solving abilities, and patience, enabling them to provide excellent customer service even during challenging situations. Our culture, plus continuous opportunities for growth, has resulted in an industry-low turnover rate.

Responsibilities

• Act as the single point-of-contact for client implementations; mediate and coordinate resolution of all project deliverables and implementation-related issues.
• Develop and execute implementation strategy consistent with the organization and client expectations.
• Engage team members to follow-through on their responsibilities and tasks.
• Identify, communicate, and track cost-sensitive items not included as part of the standard process and highlight them for consideration in rate adjustments or renewal activity.
• Solicit and assess internal and external customer feedback to enhance continuous quality improvement on the implementation process (e.g., systems, resources, tools).
• Participate in identifying gaps and recommend enhancements related to new and/or existing products, services, and workflows based on a broad view of the organization; contribute to the development of new or updated implementation tools, resources, and materials.
• Provide consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both the organization and clients.
• Identify opportunities for cross-sales and account rounding of additional products and services throughout the implementation process.
• May lead critical initiatives that contribute to the development of new or updated implementation tools, resources, and materials.
• Furnish essential feedback on the effect new products lend to the implementation process.

Requirements

• Associate's degree or equivalent experience.
• At least 2 years of healthcare or pharmacy benefit project management.
• Certificate programs (PMP, CAPM, PMI preferred) and/or higher-level training are highly desired.
• At least 2 years of healthcare cost-containment experience.
• Experience and knowledge of Electronic Data Interchange (EDI) transaction sets 834 and 837.
• Experience interacting with various levels of organizations to effectively influence others and achieve optimal results.

Skills

• Strong analytical skills and innovative problem-solving abilities.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Negotiation and conflict resolution skills across various levels of the organization.
• Highly organized and able to quickly prioritize multiple assignments with high-quality results.
• Strong interpersonal communication skills (both written and verbal) using active listening and open-ended questions to encourage others' points of view to influence others to achieve best practices.
• Exercises creativity and innovation in achieving project results.
• Proficient with Microsoft Office Suite or related software.

Schedule

Full-time, Monday to Friday, 8 am – 5 pm CST. On-site, in-person working location in Amarillo, TX preferred.

Benefits

• 401(k) with matching
• Dental insurance
• Health insurance
• Vision insurance
• Health savings account
• Paid time off