Implementation Specialist I / Client Onboarding

This is a hybrid position working 3 days in the office and 2 days at home each week.

About the role

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services.

Every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. This role operates in a metrics-driven call center environment as part of a structured day. You will need to be comfortable with pace, multi-tasking, and clear communication over the phone and in writing.

Responsibilities

• Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use ADP products with ease.
• Implement ADP Technologies: Analyze existing systems, interface requirements, and business processes. Incorporate new processes, tools, and approaches when recommending and implementing ADP solutions.
• Partner Internally: Collaborate with ADP associates in sales and customer service. Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task & Communicate: Work on multiple time-sensitive follow-ups and projects simultaneously. Share essential information with clients and internal teams. Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls. Daily phone time may increase during peak seasons, such as at the close of the year.

Requirements

• Prior experience is not required; training will be provided.
• Ability to work overtime hours during peak seasons.
• Strong client rapport-building skills, establishing trust and professionalism.
• Clear and actionable communication style, both over the phone and in writing.
• Comfortable working in a fast-paced, metrics-driven call center environment.

Benefits

• Best-in-class benefits starting on Day 1, including medical, dental, vision, life insurance, and matched retirement savings.
• Wellness program, short- and long-term disability coverage.
• Charitable contribution match and paid volunteer time off.
• Holidays, personal days, and vacation.
• Access to nine Business Resource Groups for networking and shared experiences.
• Focus on mental health and well-being.

Pay

Base salary offers for this position range from $17.02 to $30.14 per hour, with a starting rate of $22.00 per hour. Actual compensation may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.