Implementation Specialist I / Client Onboarding

ADP is hiring Implementation Specialists for client onboarding in a hybrid position working 3 days in the office and 2 days at home each week. This role offers a dynamic, agile environment with opportunities for career growth, ongoing training, development, and mentorship in a culture that values equity, inclusion, and belonging.

About the role

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. You will build strong relationships with clients, implement ADP's technologies, and ensure clients are set up for long-term success. Your work will directly impact clients' employees by delivering services like paychecks and health benefits.

Each day will vary as you engage with new clients across different geographies and industries, addressing their unique needs. You will thrive in a metrics-driven call center environment, balancing multiple time-sensitive tasks while maintaining clear and professional communication.

Responsibilities

• Onboard clients by creating exceptional experiences for each product or service implementation, helping clients develop the skills and confidence to use ADP’s products with ease.
• Implement ADP technologies by analyzing existing systems, interface requirements, and business processes, and incorporating new processes, tools, and approaches.
• Partner internally by collaborating with ADP associates in sales and customer service, exchanging routine information with the client project team, and addressing priorities, timelines, and issues.
• Multi-task and communicate by managing multiple time-sensitive follow-ups and projects simultaneously, sharing essential information with clients and internal teams, and adhering to a structured daily schedule.
• Handle a high volume of inbound calls, with increased phone time during peak seasons like year-end.

Requirements

• No prior experience required; ADP provides comprehensive training for success in the role.
• Ability to work overtime during peak seasons.
• Bilingual in English and Spanish is a plus.

Benefits

• Join one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Best-in-class benefits starting on Day 1, including medical, dental, vision, life insurance, and a matched retirement savings plan.
• Focus on mental health and well-being with dedicated resources and support.
• Company-paid time off for volunteering for causes you care about, and a commitment to giving back to communities.
• Wellness program, short- and long-term disability, charitable contribution match, holidays, personal days, and vacation.

Pay

Base salary offers for this position range from $15.00 to $28.94 per hour, with actual compensation not falling below the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws. Additional compensation may include bonuses, equity, or commissions.