Implementation Specialist I

Responsibilities

• Responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position.
• Prepare implementation status reports for project managers, clients, and as required, internal management.
• Implement up to five small projects (each 100 hours or less) simultaneously.
• Aid on more complex larger projects that require more than one resource.
• Deliver Services in the area of expertise and product knowledge.
• Work with the project team to prepare customer system by customizing base software application and entering customer-specific data according to the CRD and other project documentation.
• Confirm solution operation by conducting tests, modifying custom setup, and monitoring output.
• Validate estimates and provide project management updates regarding activity durations and effort on an ongoing basis.
• Test systems prior to delivery and during implementation to ensure a quality product.
• Document defects and resolution approach.
• Work collaboratively with other team members to resolve issues.

Qualifications

• Bachelor's degree in Information Technology, Mathematics, Computer Science, Business, or Engineering or equivalent combination of education and experience.
• 4 years of relevant experience.
• Must be at least 18 years old.
• Experience with Windows-based operating systems and networks.
• Troubleshooting skills.

Preferred Qualifications

• Bachelor's degree in Information Technology, Mathematics, Computer Science, Business, or Engineering.
• 1 year of experience in banking or payment processing/Treasury Management.

Pay

The compensation range for this position is $60,000.00 - $65,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience, and internal equity.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption, and Surrogacy Assistance
• Tuition Reimbursement

About the Role

Join us at Deluxe, where we're committed to creating a dynamic and inclusive work environment. We recognize the value of our diverse workforce and strive to foster an atmosphere where everyone feels valued and supported.