Implementation Specialist (Fixed Ops experience required)

About the role

The Implementation Specialist for Fixed operations (Business Solutions Analyst I) supports the delivery and implementation of scalable solutions within Tekion's Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts.

Responsibilities

• Assist in collecting and analyzing business and functional requirements to support solution development
• Document current- and future-state business processes, workflows, and system interactions
• Collaborate with cross-functional teams to identify pain points and recommend areas for improvement
• Participate in system configuration, testing, and user acceptance activities
• Support the creation of user documentation, process flows, and training materials
• Maintain project deliverables and assist in tracking milestones and timelines
• Perform basic data analysis to support solution design and post-implementation success

Requirements

• 90% travel
• 2-4 years of experience implementing Automotive Fixed Operations (Parts & Service) software
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field
• Basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio
• Familiarity with enterprise systems (e.g., CRM, ERP, PSA tools) is a plus
• Strong written and verbal communication skills
• Willingness to learn project delivery methodologies and enterprise business platforms

Qualifications

• Basic Qualifications

• Position requires 90% travel
• Position requires 2-4 years of experience implementing Automotive Fixed Operations (Parts & Service) software
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field
• Basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio
• Familiarity with enterprise systems (e.g., CRM, ERP, PSA tools) is a plus
• Strong written and verbal communication skills
• Willingness to learn project delivery methodologies and enterprise business platforms

Skills

• Basic Qualifications

• Basic Qualifications

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• An open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Pay

Base Salary Range: $60,000—$100,000 USD

Schedule

N/A