Implementation Specialist (Fixed Ops experience required)

About the role

The Implementation Specialist plays a crucial part in transforming automotive operations through the implementation of innovative cloud-based technology solutions. This role involves supporting customers throughout the delivery process, translating business needs into effective system solutions, and improving operational efficiency.

Responsibilities

• Support the successful delivery and adoption of business solutions by assisting with requirements gathering, process analysis, system configuration, testing, and customer implementation activities.
• Gather and analyze business and functional requirements to support solution development and implementation.
• Document current and future-state business processes, workflows, and system interactions.
• Leverage automotive fixed operations knowledge to understand customer needs across parts and service environments.
• Collaborate with internal teams and customers to identify operational challenges and recommend process improvements.
• Support system configuration activities and participate in testing, validation, and user acceptance processes.
• Create and maintain user documentation, process maps, training materials, and implementation resources.
• Aid in project deliverables, milestone tracking, and implementation timelines.
• Perform basic data analysis to support solution design and measure post-implementation success.
• Help ensure customers are prepared for successful adoption of new systems and workflows.

Requirements

• Detail-oriented professional with automotive fixed operations experience and an interest in technology-driven business transformation.
• Experience implementing automotive Fixed Operations (Parts & Service) software solutions.
• Experience working with dealership operations, including dealership management systems (DMS), CRM platforms, or related automotive technology.
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field preferred.
• Strong understanding of automotive retail workflows and operational processes.
• Basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio.
• Familiarity with enterprise software platforms, CRM, ERP, or professional services automation tools is a plus.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with customers and cross-functional teams.
• Willingness to learn implementation methodologies and enterprise technology solutions.
• Ability and willingness to travel approximately 90% of the time to support customer engagements.

Benefits

• Competitive compensation package and a range of benefits designed to support employees’ growth, well-being, and long-term success.
• Potential eligibility for equity compensation and performance-based bonuses.
• Competitive compensation package with opportunities for financial growth.
• Employer-paid medical, dental, and vision insurance coverage.
• Unlimited paid time off and parental leave benefits.
• Opportunity to work with innovative technology and industry-leading professionals.
• Exposure to cutting-edge cloud platforms and large-scale digital transformation projects.
• Dynamic, collaborative work environment with a strong focus on innovation.
• Open and transparent culture that encourages creativity and performance.
• Career development opportunities within a high-growth technology environment.