Implementation Specialist, Customer Data Platform

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The Customer Data and Journey Orchestration team is seeking a Customer Data Platform (CDP) Implementation Specialist, responsible for delivering new capabilities, datasets, and integrations within Adobe Experience Platform (AEP), including Real-Time CDP (RT-CDP), Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA).

• Combine strong business acumen, intellectual curiosity, and technical fluency to deliver AEP’s enterprise capabilities and business use cases and become the Delta subject matter expert on AEP.
• Implement new capabilities, support enterprise power users, maintain platform health, manage Adobe Support tickets, and steward documentation.
• Ensure all audiences, journeys, and data configurations align with AEP governance and enterprise standards.
• Partner with product manager to translate business requirements into clear functional and technical requirements aligned with platform governance and architecture.
• Partner with technical & Adobe teams to deliver end-to-end implementation of new AEP capabilities, including data ingestion, platform configuration, and downstream integrations.
• Enable enterprise power users with hands-on guidance for building audiences, journeys, and activations.
• Proactively monitor platform health across ingestion, identities, segments, and destination performance.
• Conduct regular audits of audiences and journeys to enforce best practices and retire outdated assets.
• Facilitate Adobe Support ticket creation, escalation, and resolution, and manage SLAs, communicate status, and document root causes and outcomes.
• Maintain current & accessible platform documentation, runbooks, and configuration guides.

What You Need To Succeed (Minimum Qualifications)

• Must be performing satisfactorily in present position.
• Strong problem-solving skills with the ability to define trade-offs and communicate decisions effectively.
• Minimum three years of experience in product management, data platforms, or technology delivery, preferably within large, complex organizations.
• Basic SQL knowledge / experience.
• Strong understanding of customer data, identity resolution, and data-driven personalization concepts.
• Able to partner effectively with both business and technical stakeholders.
• Consistently prioritizes safety and security of self, others, and personal data.
• Possesses a high school diploma, GED, or high school equivalency.
• At least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Bachelor's Degree or advanced degree in Business, Information Systems, Engineering, Analytics, or related discipline.
• Experience partnering with analytics, marketing technology, or digital channel teams.
• Airline, travel, or other consumer-facing industry experience preferred.
• Experience working with Adobe Experience Platform (AEP) or similar enterprise customer data platforms (CDPs).
• Experience implementing and operating data-driven platforms (e.g., marketing technology, CRM, analytics, or customer data systems), including data ingestion, schema design, and integrations with downstream channels via API or batch.
• Hands-on experience configuring enterprise SaaS platforms and supporting audience segmentation, workflow/journey logic, or activation use cases, with an understanding of governance, consent, and data quality standards.
• Strong troubleshooting and operational skills, including system monitoring, issue resolution, vendor support management, and maintaining clear technical documentation (data, audience, and journey definitions).
• Familiarity with data governance, consent management, and privacy-compliant data practices.

Benefits And Perks To Help You Keep Climbing

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.