Implementation Specialist (ATM Operations) Hybrid Frisco, Texas

About NCR Atleos: headquartered in Atlanta, we are a leader in expanding financial access. Our 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers globally. NCR Atleos was ranked #12 in Newsweek’s 2025 Top 100 Global Most Loved Workplaces® list.

About the role

The Operations Analyst is primarily responsible for creating install and maintenance change requests via a proprietary software application for the company’s ATMs. They ensure accurate data is utilized, appropriate departments receive and process requests according to contractual requirements, and each step of the ATM install and maintenance process is completed within given deadlines. The Operations Analyst coordinates with Service Account Managers to fulfill customer requests and works daily with other internal partners, such as IT. Candidates must understand the end-to-end ATM install and maintenance processes, including how systems interface for successful setup of new ATMs.

FLSA Status: Exempt – Full Time Hybrid (3-4 days in office) in Frisco, TX.

Responsibilities

• Accurately enter data into the company’s proprietary applications in accordance with customer contracts and requests.
• Interpret executed contracts, agreements, and onboarding documentation to determine specific onboarding needs for each customer and terminal.
• Ensure terms in the contract match terms entered into Cardtronics processing systems.
• Collaborate and communicate with stakeholders at all levels and departments to build and maintain strong relationships and ensure smooth implementation of terminals.
• Participate in client implementation planning, conference calls, and meetings.
• Work cross-functionally to assist other departments with processes and tasks related to customer onboarding and implementation.
• Manage set-up workflows including changes, moves, and Bulkload activities, ensuring data accuracy across all applicable systems.
• Be knowledgeable about and responsible for internal controls and procedures for the position’s area of responsibility.
• Provide support for customer escalations on specific setup issues, including researching and responding to Service Account Manager inquiries.
• Use personal judgment to solve problems, identify risks, and address issues with a sense of urgency due to customer impact.
• Work with the Service Account Manager to facilitate seamless request processing by ensuring the proper use and completion of intake documentation.
• Identify and implement policies and procedures to ensure data entered and updated into multiple software databases is complete and correct.
• Work efficiently in a fast-paced environment while maintaining superior quality service.
• Stay current on application functions and features.
• Contribute to enhancing the integrity of current install and maintenance processes.
• Meet internal or contractual deadlines with accuracy as a key measure.
• Perform other duties as assigned.

Requirements

• College degree or relative work experience required.
• 2 – 4+ years of experience in Onboarding, Implementation, Customer Success, or Account Management Support/Administration preferred.
• Hands-on self-starter with the ability to effectively follow difficult issues to resolution.
• Excellent communication skills, both written and oral.
• Self-motivated and able to work autonomously to finish project work.
• Able to work under limited supervision.
• Ability to work well with others at all levels of the company.
• Solid proficiency in Microsoft Office applications, especially advanced functions of Excel.
• Ability and willingness to learn new computer software applications as required for the job.
• Excellent analytical, interpersonal, prioritization, and organizational skills.
• Exceptional organizational and time management skills with great attention to detail.
• Ability to quickly respond, prioritize, and act amid multiple, conflicting demands.
• Must successfully pass all applicable background screening tests.

Systems Involved

• Oracle
• Doclink
• ServiceNow
• Microsoft Office Suite
• CardLink CORE
• Webtools

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k