Implementation Specialist

About Us

EIS is a public safety software company providing a full suite of products, including Jail Management Systems, Police Records Management Systems, CAD, Mobile, and Civil Service Management Systems. We are seeking talented and motivated individuals to join our Professional Services team. Previous law enforcement experience is highly desirable.

Responsibilities

• Client training
• Ability to travel for extended times is required (10+ days at times)
• Gathering requirements for new custom work
• Customer support, low-level technical support for our software users
• Work closely with clients and development team members to achieve client goals
• Technical documentation
• Product testing
• Join on-call rotation

Requirements

• 5+ years of industry experience, Law Enforcement or Software Support
• Bachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experience
• Excellent customer service and oral/written communication skills
• Proven problem-solving skills
• Experience instructing in the law enforcement, corrections environment is desirable
• Highly motivated, can work independently with minimal direction
• Strong organizational skills

Benefits

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision coverage from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards

Pay

Salary range: $65,000 - $75,000 USD per year.