Implementation Specialist

About the role

The Implementation Specialist will lead the successful launch, integration, and go-live of Axle for new customers, ensuring they are set up to operationalize insurance data within their workflows from day one.

Responsibilities

• Lead onboarding and implementation for dealer and rental customers by building trusted relationships with decision-makers, technical stakeholders, and daily operational users of Axle.
• Drive successful launches by scoping integration requirements, managing project timelines, and guiding customers through API integration, UAT, and go-live.
• Develop deep expertise in each client's technology stack, workflows, Axle integrations, and the broader automotive insurance landscape to provide tailored technical guidance and configuration recommendations.
• Build and refine repeatable implementation playbooks, runbooks, and tooling that reduce time-to-launch and improve deployment quality across dealer and rental markets.
• Own implementation milestones and kickoff-to-launch KPIs; track time-to-value, integration health, and launch readiness to ensure every customer hits production successfully.
• Collaborate closely with internal Axle teams to identify friction in the implementation process, and implement new methods and tooling to consistently exceed launch targets.
• Serve as the voice of the customer internally during implementation by translating technical feedback from dealerships, rental operators, and their IT teams into actionable insights for Product and Engineering.

Requirements

• 3+ years of experience in implementation, solutions engineering, technical account management, or professional services.
• Grit, enthusiasm, and a high degree of intellectual curiosity.
• Ability to partner closely with sales and engineering leadership to drive successful customer launches.
• Strong technical generalist with sharp product intuition and a track record of driving complex integrations to successful go-live.
• Comfort operating in a high-growth, ambiguous environment and excitement to build processes and tooling from the ground up.
• Ability to quickly grasp new technologies, APIs, integrations, and complex technical concepts.
• Ability to solve complex client challenges through creative problem-solving and cross-functional collaboration.
• Willingness to travel to client sites and conferences (at least twice per month).

Qualifications

• 6+ years of enterprise implementation or technical program management experience.
• Previous experience in B2B technology, automotive (dealer or rental), insurance, lending, or mortgage industries.
• Experience implementing software for dealers, rental car companies, fleet operators, OEMs, or large multi-location enterprise groups.
• Hands-on experience with API integrations, webhooks, and system-to-system data flows.
• Demonstrated ability to partner closely with Product and Engineering to deliver successful client launches.

Skills

• Sharp product intuition.
• Ability to solve complex client challenges.
• Ability to quickly grasp new technologies and concepts.
• Comfort operating in a high-growth, ambiguous environment.
• Willingness to travel to client sites and conferences.

Benefits

• Great compensation & equity packages.
• Full medical, dental, and vision benefits.
• 401k program.
• Unlimited vacation.
• Mentorship and growth opportunities.
• Flexible, hybrid work environment (Atlanta, GA).

Pay

$80K - $95K

Schedule

Full-time