Implementation Project Manager, TPA

About the Role

This role sits at the pressure point of turning signed contracts into live, working platforms that clients actually trust. When you keep an implementation on track, you're setting the tone for the entire client relationship and protecting revenue the business has already booked. You're the person who makes sure new business and expansion sales don't stall out before they ever create value. Get this right consistently, and you become the reason clients renew, expand, and become references for the next deal.

Responsibilities

• Own end-to-end implementation delivery: Run the full project lifecycle for new client launches and expansion implementations, keeping every workstream moving toward a confirmed go-live date.
• Coordinate across internal teams: Pull together the right people from every department involved in an implementation, keeping deliverables on schedule and dependencies from becoming blockers.
• Manage third-party integrations: Handle the operational and tactical work of getting outside systems and partners connected and functioning correctly before launch.
• Resolve client issues in real time: Field client questions and requests throughout the implementation process, solving problems fast enough that momentum never stalls.
• Apply Personify Health's implementation methodology: Use standard tools, processes, and playbooks to keep projects consistent, predictable, and repeatable across every client.
• Lead platform migrations: Manage the moving parts of migrating clients to new platforms or configurations without disrupting their existing service.
• Feed client insight back to Product: Capture client feedback during implementation and route it to Product Development so real client needs shape what gets built next.
• Support pre-sales when needed: Jump into RFPs, prospect calls, and finalist meetings to bring implementation expertise into the sales process and help close new business.
• Back up Account Management and Client Delivery: Step in with operational and tactical support on an as-needed basis to keep client-facing teams running at full speed.
• Drive process improvement: Identify what's slowing implementations down and help build more scalable processes for the whole team.

Qualifications

Education & Experience

• Bachelor's degree, or equivalent, in a related discipline
• 2–3 years of project management or software implementation experience on complex projects with large corporate clients
• Direct client-facing experience strongly preferred
• Background in SaaS and/or wellness, wellbeing, or healthcare environments (both preferred)

Technical Skills

• Strong working knowledge of the Microsoft Office suite
• Experience with project management tools such as Microsoft Project or Smartsheet preferred
• Familiarity with implementation methodologies and platform migration processes

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Pay

Base salary range of $75,000 - $85,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.