Implementation Project Manager (SaaS/Fintech)

Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Responsibilities

• Enterprise Client Onboarding: Lead end-to-end software implementations for large, enterprise-market clients (CER), taking primary ownership of high-revenue, complex, and strategic projects.
• Requirements & Discovery: Facilitate client kick-offs, requirement-gathering sessions, and discovery meetings to translate business needs into tailored software capabilities.
• System Configuration & Setup: Configure Emburse software according to project scope using user-interface settings, back-end configurations, and administrative tools to meet client requirements.
• Mentorship & Team Leadership: Serve as a mentor, trainer, and functional resource for Implementation Specialists, guiding team members on best practices and technical onboarding.
• Escalation Point: Act as the primary escalation contact for internal team members regarding product, process, and complex technical or troubleshooting questions.
• Cross-Functional Collaboration: Partner with Customer Success, Development, and Product teams to align on client needs, manage technical escalations, and execute seamless handoffs.
• Process & Efficiency Improvements: Help develop and update core implementation workflows, providing guidance and feedback to refine internal tools, reduce turnaround times, and boost efficiency.
• Project & Scope Management: Track milestones, manage