Implementation Onsite Technician

Responsibilities

• Install, configure, and provision software applications, cloud environments, network equipment, or user endpoints based on technical documentation.
• Execute standardized deployment scripts, configure user profiles, establish access controls, and map data paths as required by the system design.
• Ensure all implementations strictly adhere to company security baselines and compliance standards.
• Manage technical upkeep, provide day-to-day support of new and existing customer sites via support tickets and audits.
• Troubleshoot, prioritize, research, and document technical issues thoroughly and accurately within tickets. Escalate complex architectural or infrastructure flaws to senior engineering teams with detailed diagnostic data.
• Assist in refining implementation/technician processes with the goal of efficiency and accuracy.
• Travel required up to 20% (locally to customer sites).
• Occasional weekend/evening work required.

Qualifications

• High School diploma, or GED, or Associate's, or Bachelor's degree in IT, or Technology.
• 3 years of experience working in an IT, or Technology environment required.
• Legal authorization to work in the U.S. indefinitely is required.

Benefits

• Target Base Salary Range: $60,000 - $70,000 USD
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• Generous Paid Time Off Packages
• Paid Parental & Family Leave
• Employee Stock Purchase Plan