Implementation & Onboarding Administrator

About the role

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. Position Implementation is responsible for the successful onboarding of new Roadtex & EchoChill clients. You will act as a liaison for our new clients by coordinating and executing the implementation process. Implementation provides a single point of contact to assist in things such as contact execution, credit terms establishment, TMS carrier onboarding, and training on all aspects of the solution. This is a key role that will lay the groundwork for successful, long-term partnerships.

Responsibilities

• Act as a key onboarding lead coordinating all customer-related activities during the implementation period among all departments including Sales, IT, Operations and Finance
• Implement and train customers on CustomerConnect web-based technology
• Gather information and requirements from new customers
• Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR departments
• Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management)
• Partner with Operations to setup account infrastructure throughout the implementation life cycle
• Work with the Pricing team to set up customer specific pricing
• Assure 100% client satisfaction

Requirements

• Strong background in customer service & process execution
• Transportation/Supply Chain experience required
• Experience using Power Point, Excel, and Word
• Strong knowledge of Roadtex operating systems
• Customer-facing experience
• 5+ years work experience
• Proven performer who is effective at “multi‑tasking”
• Excellent oral and written communication skills
• Self‑managed and motivated
• Enjoys and thrives in fast paced, fluid work environment
• Ability to follow through with tasks to their completion
• Very organized and detail oriented
• Ability to travel up to 10‑20%

Qualifications

• Undergraduate Degree
• Supply Chain/Logistics or Operations Management degrees preferred

Benefits

• Base Salary
• Medical
• Dental
• Vision
• 401K
• Vacation
• Flexible Spending Accounts

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.