Implementation Manager - Level II

Description

What We’re Looking For:

• Facilitate a seamless onboarding experience for new Meltwater clients.
• Ensure swift adoption of key features through customized team training.
• Collaborate with account teams and clients to ensure efficient knowledge transfer and precise solution installation.
• Immerse yourself in a culture of continuous growth and development.
• Partner with seasoned professionals and influential leaders committed to guiding you towards success.

What You'll Do:

• Collaborate with colleagues across various teams to provide a tailored and flawless experience for your accounts.
• Nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Aid in configuring and setting up the application to meet clients' desired outcomes.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop customized reports and dashboards tailored to individual client parameters.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What You'll Bring:

• A Bachelor's degree or higher and a minimum of 1 year of relevant experience in a client-facing role, ideally within software support.
• A strong executive presence, coupled with excellent verbal and written communication skills, enabling you to effectively convey ideas and build rapport.
• An innate ability to understand customer needs, fostering rapid relationship development.
• A comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Excellent written and verbal communication skills in English.
• A willingness to embrace the best of both worlds with our hybrid work schedule.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Comprehensive paid time off.
• Excellent medical, dental, and vision options.
• 401(k) matching, life insurance, commuter benefits, and parental leave plans.
• Complimentary CalmApp subscription for you and your loved ones.
• Energetic work environment with a hybrid work style.
• Inclusive community and ongoing professional development opportunities.
• Compensation Overview: Base salary range is $67,000 – $70,000. Compensation may also include a performance-based bonus opportunity.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.