Implementation Manager (Hybrid) - YC W23

About the role

The Implementation Manager will join Numeral's growing team and build the onboarding engine that powers our customer success. This role blends client engagement, project management, and operational execution, ensuring customers launch quickly and confidently on our platform.

Responsibilities

• Own the end-to-end onboarding experience for new clients, ensuring a smooth and timely implementation with Numeral's platform.
• Manage a sizable book of business of clients at various stages of setup and go-live.
• Serve as the primary point of contact during onboarding, answering questions, solving problems, and guiding clients through setup.
• Translate client needs and workflows into internal requirements that inform product and operations.
• Configure customer accounts, troubleshoot technical issues, and guide them through integration best practices.
• Partner with engineering and product teams to resolve client challenges and influence roadmap improvements.
• Build scalable implementation playbooks, documentation, and help center resources.
• Identify and address downstream impacts of onboarding decisions to ensure long-term system health.
• Continuously improve implementation processes for speed, efficiency, and customer satisfaction.

Requirements

• 2+ years of experience in implementation, onboarding, customer success, consulting, operations roles or related roles
• Strong project management skills with the ability to juggle multiple client projects and high bias for action
• Ability to navigate technical systems and explain them to non-technical users with empathy
• Excellent problem-solving and communication skills — able to translate between technical and non-technical stakeholders
• Comfortable working cross-functionally in a fast-paced, startup environment
• Experience with prompt writing or improving operational workflows using AI tools
• Prior experience building client-facing documentation or help center resources
• Experience in early-stage startup environments
• Experience in fintech, SaaS, or tax-related industries
• Familiarity with spreadsheets, SQL, or basic data workflows

Qualifications

• Be a core builder in an ambitious, globally minded startup
• Learn hands-on how to scale international compliance systems
• Work across functions and with leadership early in your career
• Make a visible impact immediately through enablement and operational design
• Enjoy a flexible, remote-first culture with strong mentorship and ownership opportunities

Benefits

Numeral offers a competitive compensation package including a base salary of $100K - $120K, along with comprehensive benefits.

Pay

$100K - $120K

Schedule

Hybrid role requiring 3 days a week (Tuesday–Thursday) in our San Francisco office.