Implementation Manager

About the role

This is an exciting opportunity to join Canva’s Global Implementation team as a foundational member. You’ll partner with enterprise and strategic customers for 45 days to lead smooth, value-driven implementations—from product configuration and tailored training to driving user adoption and engagement.

Responsibilities

• Become a Canva product expert. Be the go-to resource for customers within 30 days.
• Lead complex enterprise onboardings, including account configuration such as SSO/SAML, SCIM provisioning, and domain verification, ensuring customers realize the full value of Canva's platform.
• Partner 1:1 with clients. Develop tailored rollout frameworks that align Canva's best practices with each customer's business structure and goals, ensuring a smooth and successful Canva launch for an evolving set of customers.
• Drive customer timelines and adoption. Understand customer business needs, align them with Canva's best practices, and ensure strong product engagement toward activation targets.
• Co-build implementation processes. Collaborate to refine processes and best practices for the Enhanced and Premier motions, ensuring team success.
• Understand customer use cases. Work closely with teams like Customer Education and Product to improve our Help Center and product experience.

Requirements

• SaaS expertise: 3-5+ years implementing SaaS or enterprise software for large, multi-region clients; experience managing strategic and complex rollouts with a strong consultative approach.
• Tech configuration: Familiarity with enterprise identity and provisioning, including SSO/SAML, SCIM, domain verification, and admin/API configuration, or a proven ability to learn technical setup quickly.
• Strategic project management: Proven ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
• Customer focus: Passionate about delivering outstanding customer experiences and building relationships.
• Problem-solving: Creative and resourceful in finding solutions and always curious to understand the "why" behind customer needs.
• Stakeholder management: Confident engaging with senior decision-makers, influencing cross-functional teams, and driving alignment across diverse business units from executives to frontline staff.
• Autonomy and prioritization: Skilled at prioritizing, organizing, and managing multiple initiatives while maintaining exceptional attention to detail.
• Regional coverage: Primary coverage across NAMER, with occasional support for EMEA. Comfort working across time zones and cultures.

Qualifications

We’re looking for someone who thrives in a fast-paced, dynamic environment and is passionate about empowering customers to succeed with Canva. You’re a problem solver who loves to dig into product details, communicate effectively with diverse stakeholders, and find creative solutions to challenges. You’re motivated by the opportunity to help our clients unlock the full value of Canva, and you excel in managing multiple projects simultaneously while delivering exceptional customer experiences.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities.
• Experience with SSO/SAML, SCIM, domain verification, and admin/API configuration.
• Proven ability to work independently and manage time effectively.

Benefits

Here's a Taste Of What's On Offer:

• Equity packages — we want our success to be yours too.
• Health benefits plans to support you and your wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy that supports all parents and carers.
• Annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more.
• Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally.

Pay

The target salary range for this position is $124,000 to $160,000.

Schedule

Interviews are conducted virtually.