Implementation Manager, Consultative (Mid-Market)

About the role

Rippling is an equal opportunity employer committed to providing reasonable accommodations for candidates with disabilities. Rippling highly values having employees work in-office to foster a collaborative work environment and company culture. This role will receive a competitive salary + benefits + equity.

Responsibilities

• Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives
• Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
• Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
• Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
• Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
• Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

Requirements

• 2+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment
• Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Bonus

• 1+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc)

Qualifications

• Proven track record of successful implementations and customer satisfaction
• Strong understanding of HR, Payroll, Benefits Administration, and IT platforms
• Experience with SaaS solutions and cloud-based technologies
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team

Skills

• Project management
• Customer service and support
• Communication and presentation skills
• Technical expertise in HR, Payroll, Benefits Administration, and IT platforms

Benefits

• Competitive salary + benefits + equity
• Flexible remote work options
• Collaborative work environment and company culture

Pay

The pay range for this role is: 56,700 - 89,775 USD per year (US Tier 2) 53,550 - 84,787 USD per year (US Tier 3)

Schedule

Remote (United States)