Engagement Manager, Mid-Market

What You’ll Do

• Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
• Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
• Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Who You Are

• 2 or more years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Comfortable diving into challenges and operating in ambiguous environments
• Strong analytical mindset with comfort working with quantitative data
• Able to own processes end to end with strong critical thinking skills and project management skills
• Comfortable managing multiple initiatives simultaneously
• Experience in the search or marketing industry

Location: This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $85,000 to $160,000 before variable compensation (NYC).

Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.