Engagement Manager, Mid Market

Key Responsibilities

• Build trusted, strategic partnerships with senior stakeholders, from recruiters to C-level, to drive business outcomes with AI.
• Guide organizations through change management, onboarding, adoption, and expansion; helping them scale AI-driven workflows across teams.
• Drive revenue outcomes by maximizing retention and unlocking expansion opportunities; ensuring customers realize long-term value while partnering with Sales to grow accounts.
• Synthesize insights from the field to shape our Engagement methodology and influence product and sales strategies.
• Serve as an AI thought partner: running workshops, sharing best practices, and elevating Metaview’s role as a category leader.
• Proactively identify risks and opportunities in accounts, using product data and customer conversations to inform action.

Requirements

• 4+ years in consulting, customer-facing, or strategy roles at high-growth B2B startups or top-tier firms.
• Proven ability to engage across levels - influencing executives while rolling up your sleeves with operators.
• Strong analytical and strategic thinker; comfortable making data-driven decisions.
• Skilled in change management and guiding customers through transformation.
• A natural communicator: able to distill complexity into clarity, whether 1:1 or at an exec workshop.
• Entrepreneurial, adaptable, and energized by experimentation.
• Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed.

Qualifications

We aim for 2-3 days per week in the office. Our US office is based in San Francisco.

Benefits

• The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
• Supreme rate-of-learning as we re-orient how the world works with AI.
• All the benefits you’d expect and more.

Pay

Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: $150,000 - $250,000.